Issue details - Connections Office Rationalisation

Connections Office Rationalisation

Statutory Notice PDF 145 KB

The development of a future operating model for the rationalisation of the Council’s Connections Offices. Following approval of £38,000 for six months transitional funding to allow an options appraisal to be undertaken on the future of Customer Services by Council on 25 February 2016.

Decision type: Key

Reason Key: High level of public interest;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 22/03/2016

Decision due: 29 Mar 2016 by Assistant Director Corporate and Business Services

Decision due: 11 May 2016 by Council

Lead member: Executive Lead for Business

Lead director: Assistant Director Community and Customer Services - Expired

Contact: Assistant Director Customer Services.

Consultation process

Consultation has previously been undertaken regarding Connections as part of the budget setting process via the Council’s website and forms in the Connections Offices.

Consultees

Connections users, staff and Councillors.

If you want to make representations contact:: Bob Clark, Executive Head of Customer Services, Town Hall, castle Circus, Torquay, TQ1 3DR, telephone: 01803 207420, email: bob.clark@torbay.gov.uk,

Decisions

30/03/2016 - Connections Office Rationalisation

Agenda items

27/04/2016 - Overview and Scrutiny Board Connections Office Rationalisation 27/04/2016
11/05/2016 - Council Connections Office Rationalisation 11/05/2016