Issue details

Future State Project

 

 

TOR2 and Torbay Council are working together to improve the work flow between the organisations and within the departments that deliver the services. The outcome of the project will be reduced duplication and introducing efficiencies in all the processes from requesting action, through the delivery of the service, to the payment stage.  This item has been included in the Forward Plan as it may result in a significant contractual change.

Decision type: Key

Reason Key: Partnership involving transfer of Council services or element of risk transfer;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 27/08/2013

Decision due: 5 Dec 2013 by Elected Mayor

Lead member: Deputy Mayor Executive Lead for Strategic Planning, Housing, Energy and Environmental Policy

Lead director: Commissioner of Place and Environment

Contact: Sue Cheriton, Executive Head of Residents and Visitor Services Email: sue.cheriton@torbay.gov.uk.

Consultation process

Internal consultation with departments linked to current TOR2 contract plus others that might be affected as part of the project

Consultees

Internal Departments
External customer where there maybe a change in service delivery

Reason for inclusion in Forward Plan: Improved efficiency across the service areas delivered by TOR2 and Torbay Council Potential cash savings with no loss of service More efficient response to urgent works and better planning of work programmes

Key Risks: The process re engineering does not deliver the expected change/savings Process re-engineering resulting in cost shifting across organisations Lack of resources to implement any change required

If you want to make representations contact:: Sue Cheriton, Executive Head of Residents and Visitor Services, Torbay Council, Town Hall, Castle Circus, Torquay, TQ1 3DR, email sue.cheriton@torbay.gov.uk, telephone 01803 207972

Decisions

Agenda items

 

Contact Governance Support

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