We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

We work hard to provide our customers with the best possible service.

Many people wish to compliment us on what we do for example where a member of staff has been particularly helpful or polite or where a service has exceeded expectation or where a policy as resulted in great customer satisfaction.

Sometimes however, we are unable to meet our customers expectations, and as with compliments when we have done something well, we use any complaints as learning points to try and improve our services.