If you change your name, significantly change your appearance or move either to or from the Torbay area then you need to tell us.

Address

If you change your address you will need to notify us via email at buspass@torbay.gov.uk attaching proof of your new address in one of the forms of acceptable evidence (Rental Agreement, Council Tax Bill, Utility Bill, Driving Licence, NHS Medical Card). Please note, you must notify us of any address changes 8 weeks prior to your card expiring. Failing to do so may result in your card being sent out incorrectly during the automatic renewal process (for Senior card holders only). If this happens please be aware you will be charged the £10 for reissuing a card. If you are moving out of Torbay, you need to surrender your bus pass, and apply for a new bus pass to the Local Authority in the area which you are moving to.

Eligibility

If your circumstances change, so that you are no longer eligible please return your pass.

Appearance

If your appearance has changed significantly from the picture on your pass you will need to email us a new photo at buspass@torbay.gov.uk quoting your name, address, current bus pass number and date of birth. We will update our records with the new picture which will be used during the automatic renewals process (for Senior card holders only). You don't need to wait until the renewal date to do this.

Change of name

If you change your name you will need to email buspass@torbay.gov.uk quoting your old name, your new name, address, current bus pass number and date of birth. You will need to provide official documentation in support of this change, to enable a new pass to be issued in your correct name free of charge.