Report and replace a lost or stolen card or permit
If your My Bay card or permit has been lost or stolen, please call 01803 207900 or email mybay@torbay.gov.uk to report it as soon as possible. A replacement card or permit can be requested for a non-refundable fee of £5.
Notify us about a change in vehicle registration
You must notify us as soon as possible if there is a change in your vehicle registration number. A replacement permit with your new vehicle details can be obtained for a non-refundable fee of £5.
Amend an existing business offer or seek support
If you would like any assistance creating your business offer or amending an existing offer, please email mybay@torbay.gov.uk
General enquiries
For all general queries not addressed on our webpages, please call 01803 207900 or email mybay@torbay.gov.uk
If you have questions about specific My Bay offers, please look at the terms and conditions on the individual offer pages or contact the business directly.