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My Bay

Find out about the new money-saving scheme and resident card for people living in Torbay.

We’re introducing a new way for people who live in Torbay to save money with exclusive offers and discounts. The scheme is called My Bay and it’s available to anyone with their primary residence in Torbay and who is over the age of 16.

  • There will be a My Bay resident card which can be used for £10 worth of free toilet entry to Torbay public toilets, equal to 33 visits. You can present your card at the card reader to gain entry at the toilet barriers.

  • The card will give access to offers and discounts on retail and leisure. You can find these at a range of local businesses and attractions across Torbay.

  • Eligible scheme members can also get a parking permit at no additional cost. This gives you an extra hour of free parking when you buy a ticket for an hour or more in all Torbay Council off-street pay-and-display car parks. (Conditions apply).

  • You will be able to sign up via our My Torbay online customers service portal. You can create a My Torbay account now if you don’t have one.

  • Make the most of the 'early bird' sign up from September to November 2024. This gives you more months to use your card.

  • We will ask you for evidence that you live in Torbay. There is also a one-off £10 non-refundable administration fee.

  • To get the parking permit you will need to show:

    • your driving licence
    • V5 vehicle registration document

  • We will then post both the physical card and parking permit. These will be valid for 15 months from 1 January 2025 to 31 March 2026.

  • There will be a second chance to sign up in January and February 2025. The card and permit will be valid for the 12 months from 1 April 2025 to 31 March 2026.

We know how much the cost of living has risen in recent times. We hope the My Bay scheme will ease pressure on household finances by saving you money. At the same time you will be helping to give the local economy a boost.

You can unlock savings on parking and have a number of free entries to public toilets. You will have access to great deals from local businesses and attractions.

Card holders can get a permit to use in all off-street pay-and-display Torbay Council car parks. This gives you an extra hour of free parking when you pay for an hour or more. See below for more details and conditions.

We will review the scheme annually.

More details about the My Bay Discount Card

  • The card will be available to people aged 16 and over. We will need evidence of living in the Torbay Council area.
  • There will be a £10 non-refundable fee to cover administration costs. We will charge a £5 fee for a replacement card or permit.
  • We will post both the physical card and parking permit to you.
  • The card will give residents £10 worth of access to public toilets in Torbay. This equals 33 visits. These are valid until March 31 2026.
  • You can also get a permit giving an hour of free parking when you pay for an hour or more with a pay-and-display ticket. This is at all Torbay Council pay-and-display off-street car parks.
  • You must display the permit alongside a physical pay-and-display ticket. You can't use the permit with 24-hour tickets, on-street parking, pay-on-exit car parks or if you pay on the Ringo app.
  • The parking offer will be valid in car parks in Zones 1 to 3. The maximum time limit in short-stay car parks will still apply.
  • Hourly parking rates range from £1.50 to £1.70. If you use the permit 10 times it equals a value of at least £15.
  • You will get access to exclusive offers across a range of businesses and attractions in Torbay. We estimate this could be worth between £20 and £50 a year to a customer. The more you use the scheme, the more value you will get. We estimate as a member you could save between £45 and £75 a year in total.
  • You will be able to find out more on our website before the start of the sign-up period in September 2024. This will include:
    • a live list of business offers
    • how to apply
    • terms and conditions
    • contact details
  • We will keep you updated both here and on our social media accounts.
  • You can register your interest by signing up for our email newsletter below.
  • The My Bay scheme is operated by Torbay Council. The offers with local venues are entirely at the discretion of each individual venue.
  • Full terms and conditions will be available at the launch in September.
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