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Problems with your landlord

What to do if you are having problems with your landlord including not making repairs, visiting too often or withdrawal of services.

Dealing with landlord issues can be stressful, but there are steps you can take to address these problems:

Document everything

Keep a record of all talks with your landlord, including repair requests, visit dates, and any times they stop services. This can be very important if you need to take further action.

Request repairs in writing

If your landlord isn't making repairs, send them a written request with the details. Keep a copy for yourself. By law landlords must keep the property in good condition.

Know your rights and responsibilities

Familiarise yourself with your rights and responsibilities. Go to our dedicated webpage outlining tenants’ rights and responsibilities.

Withhold rent or repair and deduct

In some cases, you may be able to withhold rent until repairs are made or make the repairs yourself and deduct the cost from your rent. However, this can be risky and should only be done following expert advice.

Harassment

If you think you are being harassed by your landlord, you can contact us for advice on 01803 208723.

Harassment could include things like:

  • Withdrawal of services
  • Withholding keys
  • Anti-social behaviour by someone acting on behalf of the landlord
  • Failure to carry out repairs properly
  • Repairs that are not completed
  • Threats and physical violence

Seek mediation

If direct communication with your landlord isn't working, consider mediation. A neutral third party can help resolve disputes without going to court.

Legal action

As a last resort, you can take legal action. This might involve suing for damages or seeking an injunction to force the landlord to make repairs.

Help and advice

If you need more specific advice, it might be helpful to consult with one of the organisations listed below.