Find out what to do if you believe your home is unsafe or your landlord is not making repairs to the property you live in.
If you rent from a private landlord or an agency, you should first tell your landlord about any problems. Give them some time to fix the issues.
You can print the template letter below to send to your landlord.
If you told your landlord and still have problems, use the online form below to tell us about safety issues your landlord hasn't fixed, or if you need advice.
Housing association tenants have steps to follow if repairs aren't done well. This includes a complaints process and a final appeal to the Housing Ombudsman Service. You should follow this process first.
If you followed this process and think not enough has been done in a reasonable time, or if you need more advice, please use the online form.
If you need more specific advice, it might be helpful to consult with one of the organisations listed below