It is important that we collect monies owed to us in a timely manner which is consistent and sensitive. This policy sets out the general principles for  service areas who raise bills or invoices for payment. We will process personal information and financial details for the purposes of collecting taxes and other revenue. Information will be shared with debt collection and tracing agencies, local and central government, courts and tribunals and the police where appropriate to recover monies owed and to prevent and detect fraud in accordance with our data protection registration and the requirements of the General Data Protection Regulation.

The purpose of this policy is to establish guidelines for the recovery of monies owed to us and our subsidiary companies and to set out the usual processes which will be used to collect them. The key aim is to strike a fair balance between the collection of monies owed due to us and the social needs of our customers. 

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Fair Debt Collection Policy
Guidelines for the collection of Council Tax, Business Rates, Housing Benefit Overpayments, Sundry Debts and Miscellaneous Income, and Parking Penalty Charge Notices.

Appendix 1 - Priority Debts
Guidelines on the payment of priority and non-priority debts.

Appendix 2 - Council Tax
Guidelines on the collection and recovery of unpaid Council Tax.

Appendix 3 - Business Rates
Guidelines on the collection and recovery of unpaid Business Rates.

Appendix 4 - Housing Benefit and Council Tax Reduction Overpayments
Guidelines of the recovery of the overpayment of Council Tax Reductions and Housing Benefit.

Appendix 5 - Sundry Debt and Miscellaneous Income
Guidelines on the collection of sundry debts and other miscellaneous income.