Care and support provider expectations

We would like to see more:

• Providers that put the person and/or carer at the centre of everything they do, involving them in the planning and delivery of their care and listening to them.
• Providers working together to deliver care innovations, thinking ahead with
• Providers delivering added
• More providers rated ‘outstanding’ by the Care Quality Commission (CQC) in Torbay, reflecting improved quality of care.
• Providers that build and use the resilience and assets of people and communities, reducing dependency and the need for services.
• Providers who want to work with us intervene early and prevent the escalation of need so that people can maximise their health and well-being, and fewer people will have to move out of their homes to receive the care and support they require.
• Providers offer short-term as well as long-term care
• Providers support people who buy their own care, using a direct payment or personal
• Providers who measure their success by the positive impact they have on a person’s health, well-being and independence, as well as satisfaction with the care received; and
• Providers who deliver ‘value for money’ (but not necessarily the cheapest)

We also recommend that providers connect with other service suppliers across the health and care marketplace to share the best practices and identify opportunities to work together, e.g., using each other’s skill sets, co-locating services, sharing costs, etc.

This includes working with organisations in the voluntary sector that provide services such as advice, advocacy, and information signposting and can help engage with the broader community (including volunteers).