Care and support provider expectations

We would like to see more:

• Providers that put the person and/or carer at the centre of everything they do, involving them in the planning and delivery of their care and listening to them;
• Providers working together to deliver care innovations; thinking ahead with us;
• Providers delivering added value;
• More providers rated ‘outstanding’ by the Care Quality Commission (CQC) in Torbay, reflecting improvements in the quality of care;
• Providers that build and use the resilience and assets of people and communities, reducing dependency and need for services;
• Providers that want to work with us to intervene early and prevent the escalation of need, so that people can maximise their health and well-being and fewer people will have to move out of their own homes to receive the care and support they require;
• Providers offering short-term as well as long-term care options;
• Providers supporting people who buy their own care, using a direct payment or personal budget;
• Providers who measure their success by the positive impact they have on a person’s health, well-being and independence as well as satisfaction with the care received; and
• Providers who deliver ‘value for money’ (but not necessarily the cheapest) care.

We also recommend that providers connect with other suppliers of services across the health and care marketplace to share best practice and identify opportunities to work together e.g. making use of each other’s skill-sets, co-location of services, sharing costs, etc.

This includes working with organisations in the voluntary sector that provide services such as advice, advocacy and information signposting, or can help with engaging with the wider community (including volunteers).