You told us:   

“I contacted professionals and didn’t get a response; I was left waiting and when information arrived it contained lots of inaccuracies. This made me feel there was a lack of respect and care” 

We promise to:  

Protect your privacy and confidentiality. We will clearly explain to you about your information rights with regards to the information we collect, store, and share about you.  

How we will do this:  

• Ask for consent (permission) to seek and share information whenever possible, except in circumstances where safeguarding concerns place you or others at risk of harm.  
• We will explain and provide you and your family/carers with information about your rights.  
• We will support you to request, access or change personal information about you.  
• We will process your personal information lawfully, fairly, and clearly in accordance with data protection law.  
• We will keep your personal information secure in both paper and electronic records.  
• We will make sure that staff are trained and regularly reminded about their responsibilities in handling personal information under data protection law.