You told us:
When social workers do not do what they say they will do, it “feels like I’m being lied to” and demolishes the trust not only between the child and their current social worker, but every social worker after that.
We promise to:
Work with you to build trusting and meaningful relationships, using kindness, understanding and empathy to get to know you so that we can listen and understand your life experiences.
How we will do this:
- Ensure all Children’s Services staff attend Restorative Practice training.
- Make sure the visits we undertake are timely, see our visiting timescales table, and have a clear purpose that help to improve outcomes.
- We will take the time to get to know you and talk with you alone in a place where you feel safe.
- We will be honest about what we can and cannot do for you and your family.
- We will use a ‘Working Together Agreement’ to clearly explain who we are, the purpose for visiting and plan how best we can work together.
- We will let you know when we must change a worker and the reasons why and, where possible, organise a planned introduction to the new worker.
- Record and share information clearly and in an age-appropriate way, using language that shows we care.
- We will respect and consider diversity and make changes if any specific needs arise from you or your family’s ethnicity, culture, heritage, age, disability, gender, faith, and sexuality.