The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
Upload your documents and evidence
Submit evidence online for your claim.
Submitting your documents online is the easiest and quickest way to provide your evidence. You can take screenshots or photos of any document you need to provide and upload them using our online form. This saves you having to take your documents to your local library or posting them to us. Read our guide for more help on submitting your documents online.
Submit your supporting documents
You can get information on the evidence needed for a benefit application on our What evidence do you need to supply? page.
This page was last updated over three months ago