The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
When will your claim start?
Information on when your claim will start.
A claim will usually start from the Monday after we receive the application form, so it is important that you submit your application as soon as possible.
Sometimes we may pay Council Tax Support from an earlier date, this is called backdating.
Backdating Council Tax Support
If you or your partner are pension age then your claim can be backdated for up to three months.
There are two ways to ask us to backdate a claim:
- If you are making your claim you should fill in the backdating section on the claim form
- If you are already claiming you should write to us or use our online contact form and tell us why you didn’t claim Council Tax Support sooner
This page was last updated over three months ago