The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
Find out when we can use childcare payments to reduce earnings on a claim.
The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
If you pay for childcare we can reduce the amount of the earnings we use in your claim. This can be up to £175 for one child or £300 for two or more children each week. There are certain circumstances that must be met to use reduced earnings.
The child must be under 15 years old or under 16 if disabled.
Single parents must either:
Couples must either:
The childcare must be provided by:
The amount we can reduce your earnings by is up to a maximum of:
We will need proof of the childcare you pay, please ask the childcare provider to complete a childcare payment form.
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