Job info	Job info details
Job title	Youth Hub Manager
Strategic team/Directorate	Children's Services
Service	Learning and Partnership Hubs
Business unit	Youth Hub
Responsible to (day to day issues)	Divisional Director Learning and Partnership Hubs
Accountable to (line manager)	Divisional Director Learning and Partnership Hubs
Salary grade	K
JE ref	YTH004

1. Key purpose of job

• Responsible for the continuous improvement of youth work and substance misuse service delivery.
• Responsible for the continuous improvement of service delivery of the young person’s substance misuse service and providing assurance on the consistency, delivery and quality of the clinical and psychosocial interventions being delivered.
• To lead, supervise, appraise, develop and manage the youth hub that is responsible for the delivery of universal, targeted and specialist provision to all children and young people.
• To ensure the effective management of the Services business, including the co-ordination of forward planning, report writing, performance management, customer management and any associated projects in relation to youth services. 

2. Anticipated outcomes of post

• The young person’s substance misuse service is safe and effective, with assurance on performance and clinical effectiveness being reported to commissioners.
• Young people are engaged in youth work achieve positive outcomes, realise their aspirations, and optimise their wellbeing. These to include confidence and self-esteem, improved health and wellbeing, a sense of social belonging and improved skills and knowledge.
• Vulnerable young people can access youth services and there is evidence that their views and voices are heard and included in service design. 

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• To ensure there is a range of activities on offer for young people across the bay which meets their needs and delivers positive outcomes.
• To ensure young carers are identified, assessed and provided with relevant support and access to youth activities.
• To ensure young people’s substance misuse services deliver best practice and ensure all young people who require it, get the support they need for issues with drugs and alcohol.
• Develop and manage multiple complex projects, aimed at enhancing youth, community and government initiatives, delivering required outcomes to time and budget.
• Work alongside commissioning and procurement officers, including undertaking contract management and reporting on service delivery.
• Represent Torbay Children’s Services in partnership and stakeholder forums and meetings and at relevant boards.
• Ensure Youth Hub services deliver on key performance indicators and within the budget, evidencing good value for money.
• Engage with local communities, business and voluntary, community and social enterprises to maximise youth delivery at grassroots level.
• Collaborate with local organisations to strengthen partnerships and enhance programme effectiveness.
• Market youth and community events through various channels, including social media management to increase visibility and participation.
• Actively identify risks, issues and pursue resolution, minimising risk to the organisation.
• Contribute as a member of the management team to the creation of a coherent and co-ordinated service and to the overall service objectives. 

4. Budgetary/Financial Responsibilities of the post

• Support the Director of Learning and Partnerships with monitoring and oversight of the Youth Hub budget, approximately £500,000. 

5. Supervision/Line Management Responsibilities of the post

• To deliver regular and effective safeguarding, line-management and clinical supervision.
• To provide clinical supervision through a nationally recognised model. 
• To undertake the direct line management and supervision of 2 x Senior Youth Workers and 1 x Young Carers Team Manager. 
• To be responsible for 18 staff across the service including:
  • 2 x Senior Youth Workers. 
  • 1 x Young Carers Team Manager. 
  • 3 x Youth Support Workers. 
  • 2 x Business Support Worker. 
  • 1 x Data Quality and Impact Coordinator. 
  • 6 x Young Carers Project Worker. 
  • 3 x Substance Misuse Workers. 

6. Working environment and conditions of the post

• Normal working environment and conditions.
• As required to cover youth workers:
  • The role requires the post holder to be flexible and work in a variety of conditions, including office, schools, outside facilities, training venues etc. 
  • The role required the post holder to lone work with children and young people following the lone working policy.

7. Physical demands of the post

• Normal physical demands. 

8. Specific resources used by the post

• Normal resources. 

9. Key contacts and relationships

• External: 
  • Voluntary Charity and Social Enterprise partners, Torbay Safeguarding Children’s Partnership, Health, Police, Education Providers, other local authorities, inspection bodies including Ofsted, DFE and CQC.
• Internal: 
  • Managers at all levels across Children’s Services.
  • Social Care, Youth Justice, Exploitation & missing, Anti-social Behaviour Early Help, Vulnerable Pupils, Virtual School and SEND Practitioners.
  • Commissioning and Procurement Colleagues.
  • Employees at all levels across the Council including delivering reports and presentations to Council Senior Leaders and Councillors. 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job. 

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council. 
• The post is eligible for hybrid working.
• As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check (Disclosure) from the Disclosure & Barring Service before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Youth Hub Manager
Strategic team/Directorate	Children's Services
Service	Learning and Partnership Hubs
Business unit	Youth Hub

Skills and effectiveness

Essential skills and effectiveness

• How to cultivate and improve relationships across the sector to achieve organisational objectives.
• Ability to motivate, manage and develop staff.
• Have a clear ability to analyse data understand trends and inform practice.
• Ability to interpret and understand financial information.
• Highly developed presentation and written skills and ability to deliver to a wide range of audiences.
• Ability to manage and co-ordinate resources.
• Be able to use influence and persuasion skills.
• Enhanced IT Skills across a multitude of difference platforms. 
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Desirable skills and effectiveness

• Project Management. 
• Delivering evidence-based clinical supervision. 

Knowledge

Essential knowledge

• Significant knowledge of current policy and practice relating to Children's Services local government and partnership working.
• Considerable knowledge of relevant legislation and processes relating to children’s social care/ SEND.
• Considerable knowledge of the role and responsibilities of the social workers/ those working within Special educational needs.
• Business continuity management.
• Planning and project management strategies, including escalation of non-compliance.
• How organisational arrangements can help promote diversity and anti-discriminatory employment and service delivery.
• Key issues in supporting health and safety practices in a large organisation.
• The role and impact of customer service across the local authority including complaint management. 

Desirable knowledge

• Awareness and understanding of relevant NICE guidelines and best practice in delivering young people’s drug and alcohol treatment.
• Trained in delivering a recognised national clinical supervision model. 

Experience and achievements

Essential experience and achievements

• Experience of successful working and management within youth services.
• Successful management of staff, projects and resources in a large organisation.
• Strategic and contingency planning.
• Working to or exceeding organisational standards in health and safety, equalities, governance and personnel. 
• Business continuity planning.
• Experience of developing effective performance management systems for cases within the court arena. 
• Experience of providing and reporting assurance to commissioners.
• Working in a political environment. 

Desirable experience and achievements

• Experience of delivering substance misuse services. 

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to degree level standard or equivalent in a relevant subject, such as, Social Work, Health, Education.
• Evidence of being a registered, regulated professional as defined in the Professional Qualifications Act 2022 such as Social Work England, Nursing and Midwifery Council. 
• Evidence of continued professional development. 

Desirable qualifications/professional memberships

• Project Management Qualification. 
• Youth Work Qualification. 

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people. 
• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties. 
• Ability to accommodate unsociable hours as the role includes working evenings and across some weekends.
• Ability to accommodate occasional homeworking.