Job info |
Job info details |
Job title |
Parking Operational Officer |
Strategic team/Directorate |
Place |
Service |
Parking Services |
Business unit |
Business Services |
Responsible to (day to day issues) |
Parking Operations Manager |
Accountable to (line manager) |
Service Lead - Parking |
Salary grade |
E |
JE ref |
RES187 |
1. Key purpose of job
- To act as an ambassador for Torbay Council by being a point of contact for customers within car parks and on street parking areas to provide assistance and help where required.
- To provide an effective day to day operation of all Council off street car parks and on street parking areas within the context of the Civil Parking Enforcement system.
- To ensure parking equipment is working within normal parameters including pay on exit equipment.
- To issue penalty charge notices when required.
- To assist event organisers to implement road closures and ensure car parks are closed for required event activity.
- To inspect potentially abandoned vehicles.
- To support the Civil Enforcement Service office as required.
2. Anticipated outcomes of post
- An efficient and effective parking service to the public, operated in accordance with current legislation and Council policies and providing the best service possible to all residents and visitors.
- To ensure pay and display equipment is maintained to a high standard.
- To ensure statistical information is available on request in relation to parking income and capacity and demand.
- To support the Civil Enforcement Service.
3. List key duties and accountabilities of the post
- Ensure a high standard of customer care and service is provided in the Council’s car parks and make any suggestions for improvement. Respond independently to unexpected problems and situations using recognised procedure.
- To maintain and repair parking equipment to the required standard and when unable to repair, arrange onward transmission to the equipment contract engineer or the appropriate contractor for rectification of the fault or repair including pay & display meters.
- Undertake all necessary tariff changes to the required equipment and ensure there is adequate communication to the customer within all parking areas e.g. tariffs, parking enforcement, signage.
- Being conversant with the operation of all car park lifts and ensuring that any lift alarm activations are responded to within the relevant target time.
- Ensure all relevant records, files, and administrative functions ascertaining to the parking service are maintained correctly including daily work reports, reconciliation of waybills reporting to the Senior if there are discrepancies and investigating insurance claims, completing necessary reports.
- Check all safety equipment, including fire equipment and first aid supplies.
- Ensure all relevant car parks are opened by the required times and closed if required and ensure the locking and unlocking various car park offices, buildings, and stores, always maintaining security and being responsible for the security of keys. Ensuring that all car parks, huts, kiosks, stores, offices, and lift motor rooms are clean, tidy, and workable and always comply with Health & Safety requirements.
- Dealing with all day-to-day aspects of pay on foot parking including answering intercom calls from customers and attending on site to assist
- Report all sign and line faults relation to car parks and parking enforcement and where required undertake some minor repair works to parking areas e.g., erecting/cleaning signs, painting and cleaning parking equipment and using the necessary equipment, i.e., drills etc.
- Deliver parking permits to Tourist Information Centres and customers to ensure a prompt service is provided.
- To implement parking suspensions and reinstatement of parking spaces/bays/places and place out the necessary signage for events to ensure effective road closures are implemented.
- Maintain a working knowledge of all parking enforcement legislation and activity and occasionally direct Civil Enforcement Officers to areas of non-complaint parking activity.
- To be a full accredited Civil Enforcement Officer and to carry out the role of a Civil Enforcement Officer when required.
- To train and direct Civil Enforcement Officers when required on first line operational functions of pay and display and pay on exit equipment. Also, to support the Civil Enforcement Service by arranging/re-arranging beats and deploying Civil Enforcement Officers to where they are required to ensure compliance is gained when supporting the enforcement office to direct CEOs to areas where compliance is required.
- To report and investigate notifications of abandoned vehicles and advise the TRO Technician & Compliance Monitoring Officer of initial inspection.
- As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
4. Budgetary/Financial Responsibilities of the post
5. Supervision/Line Management Responsibilities of the post
6. Working environment and conditions of the post
- Work will involve outdoor working in all weather conditions.
7. Physical demands of the post
- Normal walking physical effort.
- Lifting of street furniture – cones, signs, metal bollards and pay and display machines.
8. Specific resources used by the post
- Council vehicle and to carry out regular inspection, maintenance in accordance with the Council’s Driver’s Handbook.
- All keys for pay and display and barrier arm equipment and barriers to car parks in Torbay.
- Keys for car park offices.
- To use handheld computers, printer, and camera.
- Mobile phone and electronic tablets.
9. Key contacts and relationships
External
- Members of the public, Contractors, Event Organisers, Customers, Tor2, police.
Internal
- Members, Internal Departments.
10. Other duties
- To undertake additional duties as required, commensurate with the level of the job.
Other Information
- All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
- Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
- The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Childrens Services are the Safeguarding Leads for the Council
- The Council operates a Smoke-Free Policy, and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement.
- The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
- The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
- This post is office based at Paignton, but the post holder may be required to move their base to any other location within the Council at a future date.
- The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
- If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.
- As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check (Disclosure) from the Disclosure & Barring Service before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
- If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
Person Specification
Note for Candidate
All Candidates
The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement.
In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.
Candidates who consider that they have a disability
Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.
If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.
Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.
If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.
Job info |
Job info details |
Job Title |
Parking Operational Officer |
Strategic team/Directorate |
Place |
Service |
Parking Services |
Business unit |
Business Services |
Skills and effectiveness
Essential skills and effectiveness
- Effective communication skills and the ability to communicate with all mediums from verbal to electronic.
- Effective organisational skills.
- Customer focused approach and prioritise customers needs.
- Ability to demonstrate effective numeracy and literacy skills.
- To be able to demonstrate problem solving skills and to use own initiative.
- Ability to plan own workload and deliver the service as appropriate.
- Ability to make effective operational decisions and to issue instructions for their implementation.
- Ability to provide high quality customer care with good negotiating skills including the ability to resolve conflict.
- Ability to carry out the role of a Civil Enforcement Officer.
- As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Desirable skills and effectiveness
- Experience of lone working arrangements.
- Carrying out Risk Assessments.
Knowledge
Essential knowledge
- Knowledge of Microsoft Office including excel, word and outlook.
- Able to interpret contractual documents to direct contractors to deliver services on behalf of the Council.
Desirable knowledge
- Knowledge of local area and parking areas.
- Knowledge of current parking equipment in particular pay and display machines.
Experience and achievements
Essential experience and achievements
- Problem solving in a customer service environment.
- Face to face experience of dealing with customers.
- Experience in equipment maintenance/repair.
Desirable experience and achievements
- Background in delivering parking arrangements and parking enforcement in line with the Traffic Management Act 2004.
Qualifications/professional memberships
Essential qualifications/professional memberships
- GCSEs at grade C and above or equivalent.
Desirable qualifications/professional memberships
- NVQs in Customer Service or Parking.
Other requirements
Other requirements of the job role
- Ability to travel efficiently around the Bay/South West/UK in order to carry out duties.
- Ability to accommodate unsociable hours.
- Ability to accommodate shift patterns.