Job info	Job info details
Job title	Corporate Security Officer
Strategic team/Directorate	Joint Operations Team
Service	Community & Customer Services
Business unit	Community & Customer Services
Responsible to (day to day issues)	Corporate Security/CCTV Manager
Accountable to (line manager)	Corporate Security/CCTV Manager
Salary grade	E
JE ref	COMSA25

1. Key purpose of job

• Provide high visibility security static and mobile guarding at various Torbay Council properties and Civic Buildings.
• Operating and monitoring Torbay Council’s CCTV system in accordance with the system’s Codes of Practice and Operating Procedures, if required.
• To provide a friendly and efficient front-line Security and Customer Triage service for Torbay Council, operating from Torbay Council properties. 

2. Anticipated outcomes of post

• The provision of CCTV support to the Police and other enforcement agencies in detecting and deterring crime and disorder.
• The provision of assistance to other Council Departments in managing Torbay’s Town Centres and enforcing the Local Authority’s regulatory functions.
• To give customers a positive impression of yourself, the area and Torbay Council.  Torbay Council is committed to putting the customer security at the centre of all our services.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• Providing high visibility Mobile Guarding or if requested Static Guarding of Council property to provide a visible deterrent regarding security issues on Council property.
• Provide Keyholder/Intruder Alarm response for Council buildings and related buildings.
• Being able to deal effectively with verbal and physical confrontation.
• Provide Security Escort cover for Council staff.
• Confronting individuals whose actions are anti-social or not authorised on Torbay Council property.
• Maintain accurate written records, statement writing of incidents.
• Where applicable, taking enforcement action of Council Byelaws, including taking statements, issuing cautions, writing reports for case files and pocketbook entries.
• Liaising with Police, Town Centre Officers and Torbay Council staff to ensure a co-ordinated approach and awareness of local issues.
• Dealing with customers’ security in a triage facility to manage and control queues in Paignton Hub using the appropriate technology provided.
• Offer appropriate signposting for customers including appointments for services offered within Torbay Council offices.
• To undertake the appropriate security, customer care training and IT training needed to carry out triage duties.
• Duties are subject to amendment and revision.
• To undertake any other additional Torbay Council duties applicable to the grade and authorised by the line manager.
• Monitoring CCTV camera images proactively and reactively so as to assist with the detection of crime and other purposes defined in the Torbay Council CCTV Code of Practice, if required to do so.
• To respond in a timely and appropriate manner to all alarm activations monitored by the CCTV Control Room in line with standard operating procedures.
• To maintain clear and accurate records of all incidents, intelligence and other relevant information as directed by the line manager, in accordance with standard operating procedures.
• Assisting the line manager in the provision of CCTV data for use in criminal and civil proceedings, in accordance with the Codes of Practice and standard operating procedures.
• Controlling access and visits to Control Room in line with standard operating procedures.
• Communicating regularly with Police Officers and Police Staff in regard to incidents, observation requests and other general enquiries; ensuring that their information requirements are met in line with relevant legislation, information exchange protocols and standard operating procedures.
• Communicating regularly to other Council Departments, Storenet/Nitenet radio users and Police both by 2-way radio and telephone in a professional manner in accordance with operating procedures.
• Dealing with telephone enquiries/reports from members of the public or other agencies in a polite, professional manner in line with standard operating procedures and/or as directed by the line manager.
• Inspecting equipment for failures and faults and reporting to the duty supervisor and/or relevant service contractor.
• Ensuring the timely dissemination to work colleagues/line manager of any information that may be relevant to the effective running of the service.
• Maintain the Reception area as a tidy and safe working environment.
• To ensure that Data Protection and Customer Confidentiality is adhered to at all times.
• Respond to out of hours call-outs when requested to cover Holiday or sickness.

4. Budgetary/Financial Responsibilities of the post

• None. 

5. Supervision/Line Management Responsibilities of the post

• None. 

6. Working environment and conditions of the post

• Static Guarding/Triage duties, office-based conditions.
• Mobile Security Patrol, visiting, patrolling and locking up Council car parks, buildings, parks and properties across Torbay 365 days per year, day and night.
• Attending out of hours callouts during the night hours to buildings in the Torbay area.
• CCTV Control Room, office based conditions.

7. Physical demands of the post

• Conflict management trained.
• Able to walk distances over varied terrain whilst undertaking patrol duties.

8. Specific resources used by the post

• Patrol vehicle.
• Two-way radio.
• CCTV monitoring/recording equipment.
• Council IT equipment.

9. Key contacts and relationships

• External - Members of the public, Police, Community Groups and Government Enforcement Agencies.
• Internal - All Council Departments, Town Centre Officers and SWISCo.

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.
• Take care of own safety and that of others whilst carrying out duties.
• Will not neglect, misuse, damage anything provided in the interests of health and safety.
• Comply with health and safety procedures and instructions.
• Undergo any training or instruction to enable them to work competently and safely.
• Ensure that products, plant, equipment, vehicles and buildings are not damaged.
• Assist by reporting to their Line Manager any hazard, accident, damage or defect in order that remedial action may be undertaken.

Other Information

• All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council. 
• The Council operates a Smoke-Free Policy, and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• This post is based at Torquay Town Hall, but the post holder may be required to move their base to any other location within the Council at a future date.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check (Disclosure) from the Disclosure & Barring Service before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Corporate Security Officer
Strategic team/Directorate	Joint Operations Team
Service	Community & Customer Services
Business unit	Community & Customer Services

Skills and effectiveness

Essential skills and effectiveness

• Effective observation skills with the ability to respond effectively to different situations.
• Prioritise multiple commitments and respond in order of urgency.
• Effective communication skills with the ability to use a variety of communication systems to receive and relay messages.
• Must be precise and able to pay attention to detail.
• Good decisions as part of team or independently.
• Basic keyboard and IT skills.
• Follow and understand defined procedures.

Desirable skills and effectiveness

• Basic keyboard skills – although basic keyboard skills are desirable this post is not currently assessed as a DSE user. Where DSE use is required, a suitable workstation will be provided.
• Propensity to curiosity.

Knowledge

Essential knowledge

• Proven ability in gathering, interpreting, explaining, associating and applying information to meet customers’ needs.
• Basic knowledge of locations and streets within Torbay. 

Desirable knowledge

• Experience use of Microsoft Office applications.
• Experience in enforcement, security or other relevant service. 

Experience and achievements

Essential experience and achievements

• Experience of working within the Security Industry.
• Manned guarding experience.
• CCTV monitoring experience.

Desirable experience and achievements

• An understanding of basic Police and Emergency Services procedures.
• Knowledge of the phonetic alphabet.
• Basic knowledge of Torbay locations/streets.
• Experience of CB radios/short wave.
• Previous customer experience.

Qualifications/professional memberships

Essential qualifications/professional memberships

• Security Industry Qualification (SIA) Security Officer/Door Supervisor.
• Verbal and conflict resolution trained (SIA standard).
• Security Industry Qualification (SIA) Public Surveillance Qualification.

Desirable qualifications/professional memberships

• Willing to commit to further SIA/NVQ training.
• Customer Services qualification.

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people. 
• Ability to carry out the physical requirements of this job (i.e. manual handling). 
• Continuous access to transport will be required as the job entails travelling to multiple locations around the bay and the public transport timetabling is unlikely to meet this requirement. For applicants with a disability as defined by DDA, the scope for reasonable adjustments will be explored with them as part of the selection process.
• Ability to accommodate unsociable hours.
• Ability to accommodate shift patterns.
• Ability to accommodate on-call working.