Job info |
Job info details |
Job title |
Children's Services Transport Officer |
Strategic team/Directorate |
Children's Services Transport Team |
Service |
Student Services |
Business unit |
Student Services |
Responsible to (day to day issues) |
Transport Manager |
Accountable to (line manager) |
Transport Manager |
Salary grade |
7 - 11 |
JE ref |
COMM16 |
1. Key purpose of job
- To assist the Children’s Services Transport Team with determining the entitlement to transport, making arrangements for the provision of transport and the deployment of escorts.
2. Anticipated outcomes of post
- Provision of Children's Services Transport which is recognised by service users as high quality and providing value for money.
3. List key duties and accountabilities of the post
- As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
- Determine entitlement of school pupils in accordance with policy.
- Respond to requests for transport from Children's Services social care teams.
- Make arrangements for client transport in most cost effective manner.
- To assist with the design of the Children’s Services Transport network and make day to day changes where required, whilst securing value for money.
- Arrange escorts for children when required and assist with the supervision of the work and the arrangements for equipment under direction.
- To assist in the process of producing collating and dispatching of tickets.
- To update and maintain Children’s Services Transport data.
- To assist in the monitoring and processing of expenditure of the Children’s Services Transport budget.
- To assist with the investigations of complaints as required for Children’s Services Transport.
- To provide advice and support to parents, carers, schools and elected members where required.
- To assist with the collection of information and data for undertaking network reviews and ongoing operations.
- To assist with vehicle loading checks.
- To assist with the monitoring of effectiveness of the Children’s Services Transport service.
- To assist with tender preparation and contract arrangements under direction.
- To assist with tasks within the team and other areas of Children’s Services as required.
4. Budgetary/Financial Responsibilities of the post
- Assist in the monitoring and processing of income and expenditure for escort and transport activities.
5. Supervision/Line Management Responsibilities of the post
6. Working environment and conditions of the post
- Normal working environment and conditions.
7. Physical demands of the post
8. Specific resources used by the post
9. Key contacts and relationships
- External:
- Parents and carers of service users where appropriate.
- Public service providers (bus & rail).
- Private transport operators.
- Internal:
- Colleagues in Children’s Services Directorate.
- Colleagues in Transportation Planning Team.
- Colleagues in other Directorates as required.
- School based staff.
- School Governors.
10. Other duties
- To undertake additional duties as required, commensurate with the level of the job.
Other Information
- All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
- The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement.
- The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
- The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
- The post is eligible for both hybrid and permanent home working.
- The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
- If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.
- You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
- Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
- The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures.
- As this post meets the requirements of the Immigration Act 2017 (part 7) the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Person Specification
Note for Candidate
All Candidates
The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement.
In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.
Candidates who consider that they have a disability
Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.
If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.
Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.
If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.
Job info |
Job info details |
Job Title |
Children's Services Transport Officer |
Strategic team/Directorate |
Children's Services Transport Team |
Service |
Student Services |
Business unit |
Student Services |
Skills and effectiveness
Essential skills and effectiveness
- Ability to interpret and implement policy criteria.
- Ability to plan and schedule workload.
- Effective standard of IT skills (competent with word processing, spreadsheets, internet navigation, use of databases.
- As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
- Effective communication / diplomacy skills.
- Ability to work to deadlines.
- General administration support skills.
- Ability to work in a group.
- Ability to take initiative and be a self starter.
- Able to handle confidential information sensitively.
- Friendly and helpful disposition.
- Good listening skills.
- Able to deal with people of all ages and backgrounds with tact and diplomacy.
- Willing and able to make pertinent and balanced decisions.
- Able to look beyond task and plan accordingly.
Desirable skills and effectiveness
Knowledge
Essential knowledge
- Able to use word processing systems and PCs.
Desirable knowledge
Experience and achievements
Essential experience and achievements
- Experience as a first point of contact including members of the public.
- Experience of use of IT.
- Working in an office environment.
Desirable experience and achievements
Qualifications/professional memberships
Essential qualifications/professional memberships
- Educated to GCSE standard (or equivalent) in English and Mathematics.
Desirable qualifications/professional memberships
Other requirements
Other requirements of the job role
- Demonstrates a commitment to safeguard and promote the welfare of children and young people.
- Ability to travel efficiently around the Bay/South West/UK in order to carry out duties.
- Ability to accommodate occasional home-working.