Job info	Job info details
Job title	CCTV Operator
Strategic team/Directorate	Adults and Community Services
Service	Community & Customer Services
Business unit	Community Safety
Responsible to (day to day issues)	CCTV and Security Manager
Accountable to (line manager)	CCTV and Security Manager
Salary grade	D
JE ref	COMSA31

1. Key purpose of job

• Operating and monitoring Torbay Council’s CCTV system in accordance with the system’s Codes of Practice and Operating Procedures.

2. Anticipated outcomes of post

• The provision of CCTV support to the Police and other enforcement agencies in detecting and deterring crime and disorder.
• The provision of assistance to other Council Departments in managing Torbay’s Town Centres and enforcing the Local Authority’s regulatory functions.

3. List key duties and accountabilities of the post

• Monitoring the camera images proactively and reactively so as to assist with the detection of crime and other purposes defined in the Torbay Council CCTV Code of Practice.
• To respond in a timely and appropriate manner to all alarm activations monitored by the CCTV Control Room in line with standard operating procedures.
• To maintain clear and accurate records of all incidents, requests for CCTV assistance, alarm activations, intelligence and other relevant information as directed by the line manager, in accordance with standard operating procedures.
• Assisting the line manager in the provision of CCTV data for use in criminal and civil proceedings, in accordance with the Codes of Practice and standard operating procedures.
• Controlling access and visits to Control Room in line with standard operating procedures.
• Communicating regularly with Police Officers and Police Staff in regard to incidents, observation requests and other general enquiries; ensuring that their information requirements are met in line with relevant legislation, information exchange protocols and standard operating procedures.
• Communicating regularly to other Council Departments, Storenet/Nitenet radio users and Police both by 2 way radio and telephone.
• Dealing with telephone enquiries/reports from members of the public or other agencies in a polite, professional manner in line with standard operating procedures and /or as directed by the line manager.
• Inspecting equipment for failures and faults and reporting to the duty supervisor and/or relevant service contractor.
• Assisting the line manager / supervisor in the daily management of recorded data (VHS Tapes/CDs).
• Ensuring the timely dissemination to work colleagues/line manager of any information that may be relevant to the effective running of the service.
• Maintain the Control Room as a tidy and safe working environment.

4. Budgetary/Financial Responsibilities of the post

• None. 

5. Supervision/Line Management Responsibilities of the post

• None. 

6. Working environment and conditions of the post

• Indoor environment. 

7. Physical demands of the post

• None. 

8. Specific resources used by the post

• Radio systems.
• CTV Monitoring / Recording Equipment.

9. Key contacts and relationships

External

• Police, Community Groups, Street Pastors, Licensed premises, Retail premises, Government Enforcement Agencies. 

Internal

• All Council Departments, Town Centre Officers, SWISCo and Councillors. 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
• The Council operates a Smoke-Free Policy, and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures.
• As this post meets the requirements of the Immigration Act 2017 (part 7) the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	CCTV Operator
Strategic team/Directorate	Adults and Community Services
Service	Community & Customer Services
Business unit	Community Safety

Skills and effectiveness

Essential skills and effectiveness

• Effective observation skills with the ability to respond effectively to different situations.
• Prioritise multiple commitments and respond in order of urgency.
• Effective communication skills with the ability to use a variety of communication systems to receive and relay messages.
• Must be precise and able to pay attention to detail.
• Good decisions as part of team or independently.
• Basic keyboard and IT Skills
• Follow and understand defined procedures.

Desirable skills and effectiveness

• Propensity to curiosity. 

Knowledge

Essential knowledge

• Ability to recall and replay information accurately. 
• Basic knowledge of locations & streets within Torbay. 
• Customer focused. 
• Ability to follow defined procedure

Desirable knowledge

• Experience use of Microsoft Office applications. 
• Experience in enforcement, security or other relevant service. 
• Proven ability in gathering, interpreting, explaining, associating and applying information to meet customers’ needs.

Experience and achievements

Essential experience and achievements

• Experience of working within the Security Industry.
• CCTV Monitoring experience. 

Desirable experience and achievements

• Manned Guarding experience.
• An understanding of basic Police & Emergency Services procedures.
• Knowledge of the phonetic alphabet.
• Experience of CB Radios / short wave.
• Previous Customer Service experience.

Qualifications/professional memberships

Essential qualifications/professional memberships

• Security Industry Qualification (SIA) Public Surveillance Qualification. 

Desirable qualifications/professional memberships

• Security Industry Qualification (SIA) Security Officer / Door Supervisor.
• Verbal and conflict resolution trained (SIA Standard).
• Willing to commit to further SIA / NVQ Training.
• Customer Services Qualification.

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people.