General
1 Late night refreshment must only be provided by the supply of hot food and hot drink to members of the public after the hour of 23:00.
2 When mobile food vehicles are sited on Riviera Centre controlled land: -
() Facilities for depositing litter and the collection of litter generated by patrons must be available and maintained.
(b) Any generators must be positioned away from residential premises and positioned so that the vehicle acts as a screen.
(c) Regular maintenance must be carried out on all plant and machinery to ensure that noise disturbance from such sources is kept to a minimum.
The Prevention of Crime and Disorder
1 A clear and legible notice must be maintained and displayed outside the premises indicating:
() The normal hours under the terms of the premises licence in which licensable activities are permitted.
(b) Any restrictions on the admission of children at specified times or for particular events or regulated entertainment.
2. The Events Manager shall consult with the police if the type/types of events to be held concurrently at the premises appear to present hazards that raise the likelihood of criminal activity or disorder on the premises. If any risk is considered unacceptable by virtue of the type of event or the customer group attending then all, or any, of the due events shall be cancelled.
3. Dependent upon risk assessment of the type and size of any organised group of customers, the group shall be required to nominate a responsible person to liase with staff.
4. The maximum occupancy of the premises at any one occasion must not exceed 4780. The figure stated shall be inclusive of staff and performers working at the premises and must be restricted in respect of the following areas parts or floors: -
Forum - 1450
1) Forum Balcony - 540
2) Arena - 2000
3) Arena Balcony - 700
4) Ground Floor Bar - 150
5) Balcony Bar - 150
6) Rosetor - 750
7) Grace Murrell Suite - 300
8) Burdett Room - 200
9) Bay Brassiere - 400
10) Pool and Surround - 330
11) (When the leisure pool area is used for the sale of alcohol the use of the pool for swimming purposes is prohibited.)
12) Forum, Forum Balcony, Arena, Arena Balcony, Balcony Bar and Ground Floor Bar (combined use) - 4000
13) Grace Murrell Suite and Burdett Room (combined use) - 400
5. As far as is practicable, persons on or leaving the premises and using adjacent car parks and highways must be reminded to conduct themselves in an orderly manner and to not in any way cause annoyance to residents or persons passing by.
6. A CCTV system must be provided and shall be continually monitored at a manned 24-hour security office. Images shall be downloaded and stored for 14 days and must be made available to authorised persons if deemed to be of an evidential nature.
7. Suitable signage must be displayed on the outside of the premises advising that CCTV is in operation.
8. Cameras must be maintained in good working order and, if the CCTV equipment is inoperative, immediate steps must be taken to put the equipment back into full working order.
9. Sufficient numbers of door staff/stewards who are suitably trained must be provided on the premises, depending on the activities or entertainment taking place on the site and the likelihood of overcrowding.
10. Any person employed or engaged on the premises in a security activity such as the vetting of customers and/or the maintenance of public order at either any entrance to the premises or any part within must hold the appropriate Security Industry Authority accreditation unless deemed exempt by current legislation.
11. If search procedures are assessed as necessary for a particular event a suitable and private area must be set aside to search entrants. A management scheme shall be in place to ensure the search is operated in accordance with the recommendations of the ‘Safer Clubbing Guide’.
12. The Designated Premises Supervisor or a senior supervisor must always be on the premises when alcohol is on sale.
13. For all events or functions the Events Manager must determine the proper staffing requirement based on the level of service required by the client group and the level of security or public safety risk associated with the event or function. Based on this assessment either the Centre or the contracting client shall provide a determined number of attendants or stewards and if security staff are required then SIA registered door supervisors must be provided in numbers determined by risk assessment.
14. If door supervisors are required at an event the client must be required to certify that they are registered with the SIA before the event can proceed.
15. All door supervisors and other attendant staff must dress in distinctive uniform, clothing or wear an armband that clearly identifies their role to the attending public and is identifiable on CCTV. They must also display a correct name badge and where registered door supervisors must be required to carry evidence of their registration.
16. A female supervisor must be available if searches are conducted on female customers.
17. If registered door stewards are in attendance, they shall be present at the event entrances to the premises and other locations as prescribed in the risk assessment for the duration of the event.
18. A register of SIA registered security attendants at each event where they are assessed as necessary must be kept for two years and must be made available to authorised officers.
19. A record of all staff directly employed by the Centre and working at each event shall be kept for a period of two years.
20. No person under the age of 16 must be employed as an attendant at the premises.
21. A radio system or pager shall be used to communicate between the security office and supervisory personnel throughout the premises. This system must be maintained at all times and shall enable contact with the Designated Premises Supervisor or other responsible staff member.
22. The Duty Manager must report all incidences of crime and disorder to the Police and other emergency services shall be alerted where necessary.
23. All instances of crime and disorder or incidents affecting public safety must be recorded in an incident book that shall be made available to authorised officers.
24. Plastic glasses shall be available and must be used where appropriate in the interests of safety.
25. Customers carrying open or sealed bottles or glasses must not be admitted to the premises at any time.
26. All bottles and glasses must be removed from public areas as soon as they are finished with or are empty.
27. Alcohol sales to members of the public shall cease 30 minutes prior to the closure of the relevant service area.
28. Members of the public must not be admitted or re-admitted to the premises after 12:00 midnight, except in exceptional circumstances and with the express permission of the duty manager.
29. Drinks promotions, if used, must be responsibly controlled and as part of a marketing feature, i.e. promotional prices to selected events, private bookings or special wine offers, rather than with the intention of encouraging the excessive consumption of alcohol.
30. The premises shall, through its staff, encourage only responsible drinking and shall promote the benefits of a designated driver.
31. The applicant must not knowingly permit alcohol to be consumed in the fitness suites, changing areas and car park.
32. To prevent the sale of alcohol to persons under the age of 18 years, suitable identification must be sought from young persons attempting to purchase alcohol and appearing under the age of 18.
33. Bar staff must be suitably trained to reduce the risk of the sale of alcohol to under 18’s.
34. Soft drinks must be available at all bars and free water must be available to customers on request.
35. Cigarette machines must be under the supervision of the management to reduce the risk of sales to anyone under the age of 16. Suitable signage to this effect must be displayed.
36. Copyright laws shall be observed by obtaining, or requiring the provision of, Performing Right Society licences and Phonographic Performances Ltd licences where appropriate.
37. A CCTV system of an evidential standard must be installed to the satisfaction of the police, and the system to be in operation at all times that the premises are open to the public. All recordings from that system shall be kept for a period of 14 days and the police to have access to recordings at any reasonable time.
38. It is not envisaged that the Centre shall operate "public" events beyond the time of 12 midnight. Whenever the sale of alcohol at the premises is intended to take place at an individual function attended by 500 people or more which proceeds beyond 12 midnight, the Designated Premises Supervisor must, no later than 14 days before the event, submit to the police a written risk assessment addressing the issues of appropriate door supervision, glass usage, and the use of outside areas. The police shall notify their consent to the Designated Premises Supervisor within seven days. In the event of the existence of police concerns with regard to the risk assessment, a period of negotiation between the parties shall ensue. The Centre recognises the need to work with the Police in order to ensure that the objectives of the Licensing Act 2003 are met.
Public Safety
1 All significant hazards and the level of risk posed to members of the public, employees, hirers of facilities, contractors and others must be assessed.
2 The Managing Director shall be accountable for all aspects of health and safety at the Centre.
3 The Health and Safety Policy together with the Staff Handbook (issued to every employee), the Terms and Conditions of the Business with associated Notes for Guidance and any Licence Agreement that may be in place with the individual hirer, shall constitute the rules that apply to all employees and others using the centre.
4 A Safety Advisor shall be employed and shall be responsible to the Managing Director for the promotion and implementation of health and safety. The Safety Advisor shall provide assistance to Departmental Managers to enable them to fulfil their health and safety responsibilities, including risk assessment of areas and activities within their managerial control.
5 The Safety Advisor shall provide updates on health and safety within the Centre and conduct some specified training of staff in emergency procedures.
6 Facilities must be provided for people and performers with disabilities to ensure their safety.
7 Dedicated parking for the disabled shall be provided close to reception and in the main and service parking areas.
8 Fire exits and kerbs on the vehicle driveway shall be permanently ramped to facilitate access. Temporary ramps shall be provided in the Forum and the Pit and Stage may be accessed using temporary ramps.
9 All parts of the public facility shall be accessible to wheelchair users using the lifts.
10 Adapted sanitary accommodation shall be available to disabled patrons providing facilities at the ground floor and balcony level.
11 Warning signs and directions signs shall be provided in pictorial format and a hearing loop shall be arranged in the premises on request.
12 A logbook must be kept on the premises in which is entered the particulars of inspections made; those required by statute and information compiled to comply with any public safety condition attached to the premises licence that requires the recording of such information. The logbook must be kept available and produced for inspection when required by persons authorised by the Licensing Act 2003 or associated legislation.
13 Adequate access must be provided for emergency vehicles and dedicated parking must be available for emergency vehicles if required.
14 Where patrons are required to wait in a queue for admission, all reasonable steps must be taken to ensure that such persons do not obstruct exits, yards passage ways, stairways and ramps leading to the outside of the premises. Barriers shall be provided where necessary to control queuing patrons and prevent crushing. Portable barriers/guards must be available for use where queues for entry can be envisaged. Queues must be managed so as to prevent disturbance or obstruction.
15 All parts of the premises and all fittings and apparatus therein (door fastenings, notices, seating, lighting, heating, electrical, ventilation, sanitary accommodation, washing facilities and other installations) must be maintained at all times in a safe condition and, as far as is practicable, in good order.
16 Suitable and sufficient lighting must be provided to the toilets.
17 Provision must be made for the collection and disposal of sanitary towels.
18 Suitable and sufficient ventilation must be provided to the toilets. For mechanical ventilation, providing a minimum of three air changes per hour. For natural ventilation the openable window space shall be a minimum of 1/20th of the floor area.
19 Windows to the swimming pool and entrance lobby shall be smoked double glazed panels. All glass at ground level shall be toughened.
20 All glass indoors shall be toughened glass.
21 All children’s play equipment must be serviced as per the manufacturers recommendations.
22 When facilities are provided for dancing a suitable and clearly identifiable single area must be made available for this purpose for each function or functions if running concurrently.
23 An area must be provided separate from any main dance area with adequate seating, the provision of cool air by air conditioning and, so far as is practicable, respite from high levels of noise.
24 Cold drinking water shall be available at bars and a notice of the availability must be prominently displayed at suitable locations within the premises.
25 Facilities and equipment suitable for the number of patrons and the type of event undertaken must be provided to enable first-aid treatment to be given promptly in the event of injury to patrons and staff.
26 A responsible member of staff shall be designated to take charge of a situation and call an ambulance in the event of any patron or member of staff becoming badly injured or being taken seriously ill whilst on the premises.
27 An Emergency Evacuation Procedure shall be provided and practised and shall be documented in the Staff Handbook. The procedure shall set out and detail the evacuation responsibilities of staff in their respective areas. The Safety Advisor shall be tasked with carrying out training for all employees in the evacuation procedure. New employees shall normally receive training within 6 months and training must be updated for all staff during training sessions and at annual appraisals. All staff training must be recorded and false alarms and premises evacuations must be logged and the adequacy of the response evaluated.
28 When made aware that disabled individuals are present on the premises, adequate arrangements must be put in place to enable their safe evacuation in the event of an emergency and those individuals must be made aware of those arrangements.
29 The premises shall be provided with a number of exits to the satisfaction of the Fire Service and each must be clearly indicated by a pictogram symbol or a combination of text and pictogram in accordance with either the British Standard 5499: Part 1 (specification for fire safety signs) or the Safety Signs and Signal Regulation 1996. The signs must be illuminated by both mains and secondary lighting and conform to the relevant Code of Practice.
30 All doors required as a means of escape in case of fire must open in the line of exit travel and where this is not possible must be securely fastened in the open position at all times when the public are present on the premises. Any doors that open inwards must be locked in the open position when the premises licence is in force and members of the public are on the premises. The key must be removed to a safe place not accessible to members of the public.
31 Before the public are admitted to the premises the management must inspect, or cause to be inspected, all doors, exits and exit ways to ensure that they are free from obstruction, adequately lighted and that all fastenings and bolts are in good working order.
32 Exits routes must be maintained free from obstruction at all times, and in particular, there must be no provision for hanging clothing or storing any article in corridors, passageways, gangways or exit ways.
33 All emergency exits within the premises must be clearly indicated and maintained to afford the public ready and ample means of safe escape.
34 A diagrammatic plan showing the escape routes and the seating patterns shall be displayed at the main entrance to the premises.
35 All exit doors must be kept unlocked and available for exit during the whole time that the public is on the premises, provided that any person leaving during a performance or exhibition may be directed to certain exits at the discretion of the management.
36 Any exit doors, if fastened during the time the public is on the premises, must be secured during such time by automatic bolts only. Doors secured by such bolts must be clearly marked ‘PUSH BAR TO OPEN’ immediately above or below the push bar.
37 All doors and fastenings must be kept in good working order at all times.
38 All exits must be indicated by the word ‘EXIT’ in plain block lettering placed above any door or opening leading to an exit.
39 Curtains must not be hung across gangways, exit ways or over staircases. Where hung over doorways or across corridors they must draw easily from the centre and slide freely and must be clear of the floor.
40 All rope barriers across gangways, exit ways and stairways must be fitted with automatic catches or slip connections and shall be so fixed so as not to trail on the floor when parted.
41 Gangways, exit routes and steps must be maintained in good order with non-slippery and even surfaces.
42 All floors, stairs and steps must be maintained with non-slippery and even surfaces and any floor covering must be secured and maintained so that it will not ruck or be in any way a source of danger. Mats shall be sunk so as to be flush with the surface of the floor.
43 The edges of steps and treads of stairs used by the public must be kept in good repair and conspicuously marked.
44 Changes of height must be marked with contrasting colour to draw attention to them, particularly in areas with low lighting levels and on busy traffic routes.
45 All floors, carpets and upholstery throughout the premises shall be thoroughly cleaned at frequent intervals.
46 All staircases and landings used by the public must have a continuous and uninterrupted handrail to both sides.
47 All areas with sudden changes in height shall have guarded edges to prevent patrons from falling.
48 All handrails shall meet the standards in Approved Document K of the Building Regulations and meet the requirements of table 4 of BS6399 for loading.
49 The seating must be placed so that at all times free unobstructed access to all exit doors is ensured.
50 The whole of the electrical installation of the premises must be installed in a safe and satisfactory manner and must be maintained in good working order. No work must be carried out on the system, except by a suitably qualified and competent electrician.
51 The whole of the electrical installation in the premises, excluding the swimming pool area, must be inspected at least once in each five year period by a competent electrician who issues a Certificate of Fitness that must be produced to an authorised officer on demand. The electrical installation in the swimming pool area must be inspected each year and a Certificate of Fitness issued. A record of Certificates of Fitness obtained must be kept.
52 A Certificate of Fitness for all temporary electrical installations must be obtained, including all electrical appliances in the auditorium. A copy of each certificate must be available on the premises, while the installation is extant, and must be produced to the Council as required. Such installation must only be carried out by a competent person and be intrinsically safe.
53 All temporary electrical installations must be disconnected from the permanent installation immediately after each occasion on which they are used and entirely removed immediately after the need has ceased.
54 All wires, cables and conduits from temporary installations must be installed in such a way that they shall not be liable to snagging, looping or damage and so become a danger to persons present.
55 A nominated person conversant with the position of and procedures for dealing with the electrical installation must be available at all times that members of the public are on the premises.
56 A three-phase supply shall be available if required by entertainers or other users of facilities.
57 The Gas System including appliances must be inspected and tested to meet the standards of the insurers of the premises.
58 All parts of the premises must be adequately illuminated and those places to which the public has access and all routes of escape for performers and staff must be provided with adequate means of illumination from two independent sources.
59 In the event of the failure of normal lighting, emergency lighting must be provided and arrangements shall be in place to ensure that members of the public have left the premises within one hour.
60 All temporary lighting must be immediately removed when it is no longer required for the purpose for which it was installed.
61 The emergency lighting must be maintained in working order and kept capable of use at all times the public is on the premises (except in such parts as are for the time being adequately lit by daylight). The emergency lighting must be adequate to enable the public to see their way out of the premises and clear of the building.
62 The emergency lighting must not be controllable from the stage nor from any place accessible to the public.
63 The emergency lighting must be maintained to British Standard 5266, tested at least once a month and a record kept of such tests. This record must be provided to the Licensing Authority as required.
64 In the event of becoming aware that the emergency lighting system has failed, the general lighting shall immediately illuminate the area and the public be required to leave the premises.
65 Any batteries supplying emergency lighting must be fully charged before the public are admitted to the premises. They shall be of such a capacity and so maintained as to be capable of supplying at normal voltage the full load of the emergency lighting during the time required for ‘safe escape’ of the public in an emergency.
66 If the public has been required to leave the premises owing to a failure of the general or temporary lighting systems, they must not be readmitted until the failed system has been fully restored.
67 All lighting to exit notices must be maintained in good repair and must not be extinguished or dimmed while the public are on the premises.
68 A certificate in a prescribed form to the effect that the space heating apparatus and hot water boilers have been examined and tested and are in safe working condition, must be obtained annually from a recognised insurance company.
69 All heating appliances must be suitably guarded or fixed in a position in such a manner so as to prevent unauthorised persons having access to the controls or being able to approach sufficiently close to the appliance or endanger themselves.
70 Every heating appliance used in the premises must be situated at a safe distance from any combustible materials or substances.
71 Any containers of liquefied petroleum gas (LPG) must be protected against unauthorised interference and accidental leakage. LPG cylinders, both full and empty, must be kept in safe positions in the open air away from other flammable materials.
72 All parts of the premises must be properly and sufficiently ventilated and in those places where it is required for the purposes of the evacuation of smoke, the system must be installed and maintained to the satisfaction of the Devon Fire and Rescue Service.
73 The fire safety measures with which the premises are provided must be maintained in good working order and their adequacy determined on a regular basis through risk assessment, as required by, and in accordance with the Fire Precautions (Workplace) Regulations.
74 A safe occupancy level must be maintained at all times taking into account the number of persons present, their disposition and the activities taking place.
75 A competent person trained in the handling and use of the fire equipment provided must be available at all times the public are on the premises. Security personnel shall be assigned to co-ordinate a response to any incident and the person so in charge must not be assigned or perform any duties which prevent him/her from being immediately available at all times.
76 Any outbreak of fire, however small, must be recorded in a logbook.
77 All fire doors must be maintained, effectively self-closing and must not be held open other than by approved devices, such as electromagnetic releases operated by smoke detectors.
78 All fire resisting doors to ducts, service shafts and cupboards must be kept locked shut.
79 All new curtains and drapes in the premises must be flame resistant and documentary evidence shall be kept detailing the nature and date of any fireproofing treatment.
80 The surfaces of walls and ceilings of the premises must provide not less than Class 1 flame spread as defined by British Standard 476 part 7and escape routes must not be less than Class 0 as defined by paragraph A.8 of the Approved Document B2/3/4 of the Building Regulations.
81 All staff must attend induction training and updating training on fire drill procedures. A record of staff training and public evacuations from the premises shall be kept.
82 The Licensee must take all possible steps to eliminate the danger of fire occurring and ensure that all members of staff, stewards and attendants are fully instructed in their duties in the event of fire.
83 A written copy of fire drill instructions, including action to be taken when a fire or other emergency is discovered, must be displayed on the premises.
84 Fire fighting equipment and a suitable approved alarm system is installed at the premises. All such equipment must be maintained in good and efficient working order and kept ready for use and regularly tested.
85 Portable fire extinguishers shall be discharged at regular intervals in accordance with Clause 10.2 of the British Standard Code of Practice 5306 Part 3 1980.
86 Fire appliances containing Carbon Tetrachloride (CTC) or Methyl Bromide must not be kept or used on the premises.
87 All electrical items used must have a current electrical test certificate.
88 In respect of any performance involving hypnotism the applicant must furnish the Licensing Authority at least 14 days before the performance with the following particulars: -
() The name and address of the person by whom the exhibition, demonstration or performance is to be given (herein after called ‘the hypnotist’).
(b) A description of the proposed exhibition, performance or demonstration.
(c) A statement made by the hypnotist giving full details of any previously refused or withdrawn consent, by any Licensing Authority or any conviction of any offence under the Hypnotism Act 1952 or of an offence involving the breach of a condition regulating or prohibiting the giving of an exhibition, demonstration or performance of hypnotism on any person at a place licensed for public entertainment.
89. No exhibition, demonstration or performance must be held whereby: -
(a) Harm is caused or likely to be caused to any person attending it.
(b) Any person is caused, while under the influence of hypnotism, to say or do anything offensive to the public; if the Council notifies the Licensee that it objects to anything said or done in the course of the exhibition such thing shall not thereafter be included in the exhibition.
(c) There is the giving of hypnotherapy or any other form of treatment.
(d) There is any experiment in which there is either the age regression of the subject or the subject is suspended between two supports (so called catalepsy).
(e) There is the giving of suggestions to the subject that he should perform any act or behave in any manner which is likely to be interpreted as indecent, offensive or harmful, nor that the subject should consume any substance which is either noxious or harmful.
90. All hypnotic or post-hypnotic suggestions must be completely removed from the minds of the subjects (including those of the audience) before they leave the room or place in which the performance takes place. Likewise, any post-hypnotic suggestions given will take place only in the presence of the hypnotist and must not continue after the performance or away from the room or place in which the performance takes place.
91. The exhibition must conform to the description submitted to the Council unless the Council has required or expressly authorised a modification.
92. Any modifications in the exhibition subsequently required by the Council must be made immediately upon notice thereof being given to the Licensee by the Council.
93. No inducements must be offered to any person to subject himself or herself to the influence of the hypnotist.
94. No poster, advertisement or programme relating to the exhibition shall be displayed, sold or supplied by or on behalf of the Licensee either at the premises or elsewhere, which is likely to be injurious to morality or otherwise offensive to public feeling. If the Council notifies the Licensee in writing that it objects to such an item so displayed, sold or supplied, that item shall not thereafter be displayed, sold or supplied. All such items promoting the exhibition must draw attention, in a clear and legible manner, to the prohibition on the hypnotising of persons under the age of 18 imposed by Section 3 of the Hypnotism Act 1952.
95. In respect of any performances of striptease, lap dancing or similar entertainment, in all cases, the applicant must furnish the Licensing Authority at least 14 days before the performance with the following particulars in writing: -
() Activities that may take place.
(b) The times during which such activities may take place.
(c) Designated areas where those activities may take place
(d) Arrangements for restricted access to the dressing room, which shall be maintained at all times whilst the agreed activities are taking place and until such a time as all performers using the dressing room have vacated it.
96. The agreed striptease, lap dancing or similar activities shall only be given by the performers and no audience participation must be permitted.
97. Performers of striptease, lap dancing or similar entertainment must not be under the age of 18.
98. Performers of striptease lap dancing or similar entertainment shall only perform on the stage area, to seated customers or in such other areas of the licensed premises as may be agreed in writing with Torbay Council.
99. Whilst the agreed striptease, lap dancing or similar activities are taking place, no person under the age of 18 must be allowed onto that part of the premises and a clear notice must be displayed at each entrance to the premises in a prominent position so that it can be easily read by persons entering the premises on the following terms: -
‘NO PERSON UNDER 18 YEARS WILL BE ADMITTED’
100. Photographs or other images that indicate or suggest that striptease or similar entertainment takes place on the premises and which may be offensive shall not be displayed outside the premises.
101. In respect of any performance involving the installation of strobe or laser equipment the applicant must consult with the Licensing Authority at least 14 days before the performance and must: -
() Comply with the requirements of the HSE Guide: Radiation, safety of lasers used for display purposes HS(G) 95.
(b) Limit any strobe lighting and other similar flickering lights to a maximum flicker rate of 5 flickers per second.
102. In respect of any performance involving the use of special effects such as pyrotechnics, or the introduction to any area occupied by the public of naked flame or smoke, vapour, liquid, foam or novelty foodstuff the applicant must ensure that smoke machines and similar vapour producing machines: -
() Limit the amount of smoke/vapour to the minimum necessary for the desired effect and will not impede means of escape or obscure exit signs.
(b) Are in a fixed position and protected against unauthorised interference and be manned by or readily accessible to a competent operator at all times when in use.
(C) Only non-toxic and non-flammable smoke/vapour will be used.
103. An appropriately qualified medical practitioner must be present throughout sports entertainment involving boxing, wrestling, judo, karate or other sports entertainment of a similar nature.
104. At any wrestling or other entertainment of a similar nature, members of the public must not be permitted to occupy any seat within 2.5metres of the ring.
105. Where a ring is involved it shall be constructed and supported to the nationally recognised standard and any material used to form the skirt around the ring must be flame retardant.
106. The number of attendants on each floor in a closely seated auditorium must be set out as follows: -
Appropriate ratio for number of audience members present on a floor to the minimum number of attendants required on that floor
1 - 100 One
101 - 250 Two
251 - 500 Three
501 - 750 Four
751 - 1000 Five
1001 and above One additional attendant for each additional 250 persons (or part thereof)
107. Attendants must not be engaged in any duties that would hinder the prompt discharge of their duties in the event of an emergency or entail their absence from that floor or auditorium where they are on duty.
108. Any attendant must be readily identifiable to the audience (but this may not entail the wearing of a uniform).
109. The premises must not be used for a closely seated audience except in accordance with seating plan(s), a copy of which shall be available on the premises and must be shown to any authorised person on request.
110. No article must be attached to the back of any seat, which would reduce the clear width of seat ways or cause a tripping hazard or obstruction.
111. A copy of any certificate relating to the design, construction and loading of any temporary seating must be kept available at the premises and shown to any authorised person on request.
112. Any curtains used to separate the stage area from the auditorium must have fire retardant qualities and the operating mechanism for the curtains must be maintained in good working order.
113. Scenery or props must not be kept on the auditorium side of any curtain used to separate the stage area from the auditorium.
114. Stage ventilators, smoke ventilators, drenchers and their release points must be kept free from obstruction and maintained in good working order.
115. Smoking is strictly prohibited within any stage area, other than as part of the action of a stage performance, and notices prohibiting smoking must be prominently displayed.
116. Persons must not be permitted to sit in any gangway, sit or stand in front of any exit or stand or sit on any staircase including any landings.
117. Clothing or other objects must not be placed over balcony rails or upon balcony fronts.
118. Any scenery must be maintained and flame retardant.
119. Any special effects or mechanical installation shall be arranged and stored so as to minimise any risk to the safety of the audience, the performers or staff. (Special effects include: - Dry ice machines, cryogenic fog, smoke machines, fog generators, pyrotechnics, fireworks, real flame, firearms, motor vehicles, strobe lighting, lasers, explosives and highly flammable substances.)
120. Where the potential audience exceeds 250 all seats in the auditorium shall be battened together in lengths of not fewer than 4 or more than 14.
121. Any structure to be used in connection with sports entertainment must be: -
(a) Appropriately installed.
(b) Appropriately constructed.
(c) Constructed of non-flammable materials.
(d) Sufficiently stable.
(e) Positioned so that no member of the public occupies any seat within 2.5 metres of it.
122. Adequate dressing room accommodation and washing facilities must be provided for participants of regulated sports entertainment.
The Prevention of Public Nuisance
1 Measures must be taken to ensure that noise or vibration does not emanate from inside the premises such as to cause persons in the neighbourhood to be unreasonably disturbed.
2 The volume of amplified sound used in connection with the entertainment provided shall at all times be under the control of the Licensee/Management and the controlling mechanism must not be accessible to the public.
3 The Licensee must ensure that staff who arrive early in the morning or depart late at night when the business has ceased trading conduct themselves in such a manner to avoid causing disturbances to nearby residents.
4 Doors and windows must be kept shut during entertainment to reduce noise breakout.
5 Door staff must be positioned at exits, particularly at closing times.
6 Entrances with lobbies shall be provided. The lobbies shall be in use throughout the time of entertainment.
7 A specific taxi operator shall be nominated for staff and customer use. A dedicated telephone line shall be available to customers to summons a taxi. The nominated operator, and all drivers, must be made aware that they should arrive and depart as quietly as possible, should not sound vehicle horns as a signal of their arrival or leave engines idling unnecessarily.
8 Staff shall leave as quietly as possible particularly at night and early in the morning.
9 Provision of mechanical ventilation and air conditioning system must not allow noise breakout from the premises or cause a nuisance by its operation.
10 Where plant and machinery has the potential to cause a noise problem it shall be positioned in such a way that the building structure provides as much screening as possible for nearby noise-sensitive properties. Alternatively, or additionally, control measures such as acoustic enclosures, acoustic louvers, silencers or additional acoustic screening shall be considered.
11 Regular maintenance must be carried out on all plant and machinery to ensure that noise disturbance from such sources is kept to a minimum.
12 BS4142 rating industrial noise affecting mixed residential and industrial areas and the Institute of Acoustic good practice guide on the control of noise from pubs and clubs shall be regarded.
13 The handling of beer kegs bottles and other similar items must not take place in the late evening, at night or during the early morning, when the noise generated could cause a nuisance particularly outside buildings.
14 CCTV system shall be used to monitor the use of the car park to ensure patrons do not congregate in this area and cause annoyance.
15 A noise limitation device shall be installed to control the system to which all amplification equipment is fitted. This device must be regularly maintained to ensure that the noise produced within the premises is not audible within any residential premises in the vicinity.
16 The premises shall remain open for at least half an hour after the sale of alcohol has ceased, during which time patrons shall be gradually dispersed.
17 Ventilation canopies shall be fitted with grease filters.
18 Cooking, noxious or persistent smells from the premises must not cause a nuisance to nearby properties.
19 Any flashing or particularly bright lights on or outside the premises must be positioned and screened in such a way as to not cause a disturbance to nearby properties.
20 All rubbish produced by the premises must be stored securely in a designated area or in a bin with a tight fitting lid.
21 Facilities for depositing litter and the collection of litter generated by patrons shall be available and maintained in outside areas provided for the use of patrons.
The Protection of Children from Harm
22 The Centre’s Child Protection Policy shall be followed.
23 Children below the age of 18 years shall be excluded from parts of the premises where the supply of alcohol for consumption in that part of the premises is the exclusive or primary purpose of the services provided.
24 Children below the age of 18 years shall be excluded from parts of the premises where regulated entertainment of an adult nature and/or containing a strong sexual content or with strong language or sexual expletives shall be performed.
25 The presentation of suitable written identification from young people attempting to purchase alcohol and appearing to be under the age of 18 years must be required. Appropriate proof of age must also be sought from young people who appear under the age of 18 and are attempting to gain access to an age restricted regulated entertainment.
26 Material promoting the sale of alcohol must not be shown at events or performances where there will be a majority of children present.
27 During regulated entertainment principally for child audiences additional steps shall be taken to ensure the safety and well being of the children present.
28 A responsible adult shall be stationed in the area(s) occupied by the children, in the vicinity of each exit, provided that on each level occupied by children the minimum number of attendants on duty should be one attendant per 50 children or part thereof.
29 The organisers of events principally for child audiences must be required to certify that all of their employees, volunteers or other persons responsible for supervising children at the event have been submitted to the Advanced Disclosure Mechanism operated by the Criminal Records Bureau. All staff provided by the Centre at such events and with direct supervisory responsibilities for children must also have undertaken an enhanced CRB check.
30 No child unless accompanied by an adult must be permitted in the front row of a balcony.
31 A ‘Lost Child’ contact point shall be established and publicised to members of the public attending the event.
32 Prior to booking theatre style events, the show must be assessed in conjunction with the promoter for any sexual, strong language or other adult content and age restrictions shall be determined if appropriate. Members of staff must also be subject to the age restriction in place for any event.
33 All age restrictions and the nature of any material considered to be unsuitable for young or sensitive audiences must be displayed on the event promotional material displayed at the Centre.
34 For performances other than those designed primarily for children, children under the age of 16 years must not be admitted without an adult.
35 Any hirer of any of the Centres facilities and using child performers must be required to sign an undertaking confirming their intended compliance with Torbay Council’s Education Directorate requirements set out in their guidance ‘Children in Entertainment’.