ANNEXE 2
CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General
1. Provision of Over 18 Declaration on our website, with clear terms and conditions of sale.
2. Any customers ordering will be required to supply details to ensure they are over 18 years of age.
3. Parcels will be labeled to advise that they contain alcohol and must not be left with anyone under the age of 18, and will only be delivered to a residential or commercial address.
4. The delivery agent will also ensure Challenge 25 age verification is conducted at the point of delivery. Any individual who appears to be under the age of 25 will be required to produce an approved form of photographic identification as outlined within the Torbay Council's Licensing Statement of Principles.
5. No members of the general public will be allowed to call at the premises to purchase alcohol, or any other item.
6. Payment for all alcohol will only be accepted by credit or debit card.
The prevention of crime and disorder
1. All delivery drivers shall be 18 years of age or older.
2. At the time of ordering, all customers will be asked to supply the following information - name, delivery address, confirmation of being 18 or above, and the alcohol order.
3. The above supplied details shall be written on the order sheet, a copy of which will accompany the alcohol throughout the delivery process, and be left with the customers on delivery.
4. The above supplied details shall be written on the order sheet, a copy of which shall remain on record on the premises and be kept for a minimum of 12 months. Such records shall be available on demand for inspection by the Police, Torbay Council Licensing Department and Torbay Council Trading Standards Officers at any reasonable time.
5. Payment shall only be made by the way of debit or credit card.
6. Alcohol shall only be delivered to a residential or commercial addresses and not to public outdoor spaces.
7. No alcohol shall be sold to the public from the premises asides from by remote ordering methods such as the internet, telephone, mail order etc.
8. The public shall not be allowed to attend the premises to order, pay for or collect any goods, including alcohol.
9. All media (website and flyers) shall have age restricted warnings on.
10. All refusals will be detailed in a Refusals Book, which shall be retained at the premises and be available for inspection by the Police or members of the local authority licensing team at any reasonable time. All records shall be kept for a minimum of 12 months.
11. The company website will display the following message 'Customers are reminded that it is a criminal offence for a person under the age of 18 to purchase alcohol and it is also an offence to purchase alcohol on behalf of someone who is under the age of 18'.
12. The terms and conditions of the sale of alcohol, as detailed on the company website, shall state 'The company and its employees have the right to refuse the sale of alcohol whenever they feel a refusal is appropriate, ie where they consider that underage drinking may occur at the premises, where they are not satisfied with the ID produced or where they consider that the customer is drunk'.
Public safety
1. No member of the public will be permitted to attend our premises at any time.
2. No irresponsible drinks offers will be promoted for sale to members of the public.
The prevention of public nuisance
1. All deliveries shall be delivered by a solo driver, except for example, staff training. During these exceptions, staff will be aware of noise issues when on delivery and outside of their vehicles.
2. Stereos shall be turned off in all vehicles before the driver exits their vehicle, and the volume will be low if windows are slightly open.
The protection of children from harm
1. The premises shall adopt a Challenge 25 Policy whereby any delivery made to an individual who appears under the age of 25 shall be required to provide an approved form of photographic identification, as outlined within the Torbay Council Licensing Statement of Principles.
2. There shall be no sale, even to an ID holder, if there is blatant under age drinking at the delivery premises.