ANNEXE 2
CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General
1. Customers shall only be served alcohol whilst seated by way of waiter / waitress service.
2. There shall be no vertical drinking at the bar.
3. All OFF sales shall be made in sealed containers.
The prevention of crime and disorder
1. Open containers of alcohol shall not be removed from the premises, except for consumption in any delineated external area as shown on the plan attached to the licence.
2. All staff engaged in licensable activity at the premises will receive training and information in relation to the following:
• The challenge 25 scheme in operation at the premises including the forms of identification that are acceptable.
• The hours and activities permitted by the premises licence and the conditions attached to the licence.
• How to complete and maintain the refusals register in operation at the premises.
• Recognising the signs of drunkenness.
• The operating procedures for refusing service to any person who is drunk, underage or appears to be underage, or appears to be making a proxy purchase.
• Action to be taken in the event of an emergency, including reporting an incident to the emergency services.
Training shall be recorded in documentary form and shall be regularly refreshed at no greater than 12 monthly intervals. Training records shall be made available for inspection and copying at reasonable times upon request of an authorised officer of a responsible authority. Training records shall be retained for at least 12 months.
3. An alcohol sales refusal register shall be kept at the premises and be maintained to include details of all alcohol sales refused. The register will include:
• the date and time of refusal
• the reason for refusal
• details of the person refusing the sale
• description of the customer
• any other relevant observations.
The refusals register will be made available for inspection and copying on request of an authorised officer of a responsible authority. All entries must be made within 24 hours of the refusal.
4. The premises shall install operate and maintain a comprehensive digital colour CCTV system to the satisfaction of the Police and local authority.
(a) All public areas of the licensed premises including entry and exit points will be covered, including any outside areas under the control of the premises licence holder.
(b) The system must record clear images permitting the identification of individuals, and in particular enable facial recognition images (a clear head and shoulder image) of every person entering and leaving in any light condition.
(c) The CCTV system will continually record whilst the premises are open for licensable activities and during all times when customers remain on the premises.
(d) All equipment must have a constant and accurate time and date generation.
(e) All recordings will be stored for a minimum period of 14 days with date and time stamping.(Offers on applications in excess of 14 days are acceptable).
(f) Viewable copies of recordings will be provided on request to the Police and local authority officers as soon as is reasonably practicable and in accordance with the Data Protection Act 1998 (or any replacement legislation)
(g) The CCTV system will be capable of downloading images to a recognisable viewable format.
(h) There will be security measures in place to ensure the integrity of the system to prevent the tampering with, and deletion of, images.
5. An Incident log shall be kept and maintained at the premises which will include a log of the following, including pertinent details:
• Any incidents of disorder or of a violent or anti-social nature.
• All crimes reported to the venue, or by the venue to the police.
• All ejections of patrons.
• Any complaints received.
• Seizures of drugs or offensive weapons.
• Any faults in the CCTV system.
• Any visits by a responsible authority (under the Licensing Act 2003) or emergency services.
Records must be completed within 24 hours of any incident, and will contain the time and date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident. The logs shall be kept for at least 12 months following the date of entry and be made available for inspection and copying upon request of an authorized officer of a responsible authority.
Public safety
1. Seating for no less than 25 persons ground floor and 15 mezzanine floor shall be provided in the premises at all times the premises are in operation.
2. Adequate procedures must be implemented to ensure overcrowding (such as that which may cause injury through crushing) does not occur in any part of the premises.
3. In the absence of adequate daylight, artificial lighting in any area accessible to the public shall be fully operational whilst the public are present.
4. No customers carrying open or sealed bottles cans or other receptacles containing alcoholic liquor shall be admitted to the premises at any time that the premises are open to the public.
5. The collection of glasses and bottles shall be undertaken at regular intervals to ensure there is no build-up of empties in and around the premises.
6. To have in place a food safety and hygiene management system with Torbay Food standards agency.
The prevention of public nuisance
1. Clear and legible notices shall be prominently displayed at all exits requesting patrons to respect the needs of local residents and businesses and to leave the vicinity as quickly and quietly as possible.
2. All internal speakers shall be attached to independent wall linings and not to the ceiling.
3. The handling of kegs, bottles cleaning equipment, bottle disposal and similar items shall not take place before 8.00 hours or after 23.00 hours.
4. The Premises Licence Holder or nominated person shall control the sound levels of the music/entertainment.
5. All external doors and windows shall be maintained in good order.
6. Steps shall be taken ensure that any patrons drinking and/or smoking outside the premises do so in an orderly manner and are supervised by staff so as to ensure that there is no public nuisance or obstruction of the public highway.
7. All the rubbish produced by the premises shall be stored securely in a designated area or in a bin with a tight fitting and lockable lid.
8. Sufficient measures must be in place to remove litter or waste arising from customers and to prevent such litter/waste accumulating in the immediate vicinity of their premises. Where necessary adequate measures must be in place to provide customers with sufficient receptacles for the depositing of waste materials such as food wrappings, drinks containers, smoking related litter etc.
9. Ventilation equipment will be regularly cleaned and maintained to control the levels of odour generated by the premises.
10. When issues/problems are identified an approach will be made by appropriately trained staff/SIA licensed door supervisors, who will defuse/de-escalate the situation and instruct customers to leave the vicinity as quickly and quietly as possible.
11. A designated and de-lineated smoking area will be allocated outside the premises. Suitable receptacles will be provided for cigarette litter within the designated smoking area.
12. The smoking area shall be permanently monitored by appropriately trained staff/SIA licensed door supervisors during opening hours. The amount of patrons in this area will not exceed 12 persons.
13. The smoking area shall be regularly cleaned to ensure that all discarded smoking litter is removed and properly disposed.
14. The designated smoking area shall be for ‘smoking only’ from 23:00 until 00:30 and reasonable steps will be taken to prevent the consumption of any alcoholic drinks in this area.
The protection of children from harm
1. The premises shall operate a Challenge 25 Policy whereby any individual who appears to be under the age of 25 shall be required to produce an approved form of photographic identification as outlined in the Torbay Council Licensing Statement of Principles.
2. Challenge 25 notices will be prominently displayed in the premises.