ANNEXE 2
CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
a) General
1. Provision of Over 18 Declaration on our website, with clear terms and conditions of sale, as detailed in b).
2. Customers ordering will be required to supply details to ensure they are over 18 as detailed in b) and d).
3. Parcels will be labeled to advise that they contain alcohol and must not be left with anyone under the age of 18 and will only be delivered to a residential or commercial address ad detailed in b) and d).
4. The delivery agent will also ensure challenge 25 age verification is conducted at the point of delivery. Any individual who appears to be under the age of 25 will be required to produce an approved form of photographic identification as outlined within the Torbay Council’s Licensing Statement of Principles as detailed in b), d) and e).
5. No members of the public will be allowed to call at the premises to purchase alcohol or any other item as detailed in b), c) and d).
6. Payment for all alcohol will only be accepted by credit or debit card.
b) The prevention of crime and disorder
1. All delivery drivers shall be 18 years of age and above.
2. At the time of ordering all customers shall be asked to supply the following details:
- Name
- Delivery Address
- Confirmation of being over 18
- The alcohol order
3. The above supplied details shall be written on the order sheet, a copy of which will accompany the alcohol throughout the delivery, and be left with the customers on delivery.
4. The above supplied details shall be written on the order sheet, a copy of which shall remain on record on the premises and be kept for a minimum of 12 months. Such records shall be available on demand for inspection by the Police, Torbay Council Licensing Department and Torbay Council Trading Standards Officers at any reasonable time.
5. Payment shall only be made by way of credit or debit card.
6. Alcohol shall only be delivered to a Residential or Commercial addresses and not to public outdoor spaces.
7. No alcohol shall be sold to the public from the premises asides from by remote ordering methods, i.e internet, telephone, mail order etc.
8. The public shall not be permitted to attend the premises to order, pay for or collect any good, including alcohol.
9. All media (website & flyers) shall have age restricted warnings on.
10. All refusals will be detailed in a Refusals Book, which shall be retained at the premises and be available for inspection by the police or members of the local authority licensing team at any reasonable. All records shall be kept for a minimum of 12 months.
11. The company website shall display the following message in a prominent position. "Customers are reminded that it is a criminal offence for a person under 18 to purchase or attempt to purchase alcohol and it is also an offence to purchase alcohol on behalf of a person under 18".
12. The terms and conditions of the sale of alcohol, as detailed on the company website, shall state: "The company and its employees have the right to refuse the sale of alcohol whenever they feel a refusal is appropriate, ie where they consider that underage drinking may occur at the premises, where they are not satisfied with the ID produced or where they consider that the customer is drunk".
c) Public safety
1. No member of the public will be permitted to attend our premises at any time.
2. No irresponsible drinks offers will be promoted for sale to members of the public.
d) The prevention of public nuisance
1. All deliveries shall be completed by a solo driver, except in cases of for example, staff training. In these exceptions staff shall be aware of noise issues and talking etc when outside of their vehicles.
2. Car stereos shall be turned off before the driver exits the vehicle, or open doors/windows.
e) The protection of children from harm
1. The premises adopt a Challenge 25 Policy whereby any delivery made to an individual who appears under the age of 25 shall be required to provide an approved form of photographic identification as outlined within the Torbay Council Licensing Statement of Principles.
2. There shall be no sale, even to an ID holder if there is blatant under-age drinking at the delivery premises.