ANNEXE 2
CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
The prevention of crime and disorder
1. CCTV cameras are installed both internally and externally to cover all areas of operation and the immediate vicinity. Signage indicating that CCTV equipment is in use and recording at the premises is displayed at the front door and throughout the premises.
2. All cameras shall continually record whilst the premises are open to the public and for two hours after, and all footage will be stored and made available to the Police or Licensing Authority for 28 days thereafter.
3. Senior management will be trained in the use of CCTV.
4. Management training is conducted through continuous assessment throughout employment. Bar staff training is carried out on site by management through a ‘train to train’ initiative, including the use of outside contractors where appropriate.
5. All employees undergo appraisal and performance reviews periodically through their employment with us and this is used primarily to identify further training where necessary.
6. All staff will be trained in the sale of alcohol, provision of entertainment and late-night refreshment, with a robust induction program to include an understanding of both licensing laws and company policies regarding the sale of alcohol.
7. All staff will be trained with respect to underage sales, including Challenge 25, with training updated as necessary when legislation changes and including training in how to refuse sales to difficult customers.
8. All staff will be trained with respect to drunken or vulnerable customers including the correct protocol regarding informing security and management.
9. All staff to be trained in drug awareness.
10. The Staff training record is kept and maintained within the Quay Nightclub's Fire Manual, located at the reception desk and is available to Licensing Authority or Police force upon request.
11. The Premises operates a zero drugs policy which applies to all staff, patrons and guests.
12. Signage is displayed at the front door and throughout the premises advising those attending, that the Police will be informed if anyone is found in possession of controlled substances or weapons.
13. Where there is reasonable suspicion that drugs, defined as Class A, B or C controlled substances under the Misuse of Drugs Act, or weapons are being carried, the security staff must ensure that the outer clothing, pockets and bags of those entering the premises are searched by door security personnel. In any event where controlled substances or weapons are found, management or security must immediately inform the Police.
14. Drugs and weapons seized will be placed in a locked receptacle set aside for this purpose, in the main office. The means for securing or unlocking the receptacle will be retained by the premises licence holder or the designated premises supervisor or in their absence any other responsible person. A record shall be made of the seizure, the time, date and by whom, and to whom the items were handed on to, in a bound book specifically kept for that purpose, kept within the locked receptacle in the main office. The book will be produced to an authorised officer of the Licensing Authority or a constable upon request.
15. All incidents must be recorded immediately in the Incident and Refusal book, located at the front desk and made available to an authorised officer of the Licensing Authority or the Police immediately upon request.
16. Toilet checks are carried out by employees at least once every hour in all trading times. These checks help ensure that no illegal activities take place in these areas and the date and times of all checks will be recorded in a book kept for that purpose to be produced upon request to an authorised officer of the Licensing Authority or a constable.
17. Signage is displayed in the toilet areas advising patrons that checks are conducted regularly, and that CCTV is in operation.
18. Harm reduction information is displayed on the rear of all toilet doors and within the venue, with contact details of local services available.
19. Searches shall only be conducted by same sex searchers.
20. Random searches will be carried out.
21. Any body search or bag search must be made by the Security Staff, in clear view of the CCTV cameras.
22. Signage is displayed at the front door and throughout the building, advising all customers not to leave any belongings unattended.
23. A cloak room is provided for customers to safely store bags, coats and other belongings. The correct ticket must be presented to collect items from the cloakroom.
24. Any Lost or Found property on the premises, or items not collected from the cloakroom at the end of the evening must be stored in the cloakroom and logged in the lost and found register located in the cloakroom.
25. The Door Admission Policy includes Challenge 25 (Proof of Age Policy), dress code, bag search, zero drug policy. The policy will be advertised online, on flyers and advertisements and displayed at premises entrance. Company policy is to eject or refuse entry to anyone not meeting the Door Admission Policy, or who is known to be aggressive or violent.
26. Attempted use of ID which is fake, or appears to be fake or altered in any way, shall be dealt with in line with Police/DVLA/Passport agency policy.
27. A Challenge 25 Policy is operated at all times for entry and supply of alcohol. All Employees and Door Supervisors are trained to ask any customer who appears under the age of 25 to provide a valid form of ID.
28. Identification bearing the customers photograph, date of birth and integral holographic mark or security measure must be produced before allowing entry and where it is not, entry shall be refused. Suitable means of identification would include PASS approved proof of age card, photo-card driving licences and passports.
29. Our Challenge 25 Policy is actively promoted. Every customer that is refused entry will be logged in the Incident and Refusal Book.
30. The Designated Premises Supervisor will keep an 'incident/refusals logbook’ in which full details of all incidents are recorded. This shall include details of any refused sales and shall give details of the persons involved, incident description, time and date, actions taken and outcome. This shall be completed as soon as possible and, in any case, no later than the close of business on the day of the incident. The logbook will always be kept on the premises and shall be made available to an authorised officer of the Licensing Authority or the Police when required.
31. During trading hours, all storage and ancillary areas will be locked and alarmed. Outside of trading hours, but during office hours, only the office area and front door are to be unlocked. All other club areas must remain locked. Cash and stock on site will be kept at an operating minimum.
32. Door Supervisors shall be on duty at the premises on each trading day from first opening until one hour after closing.
33. All door supervisors on duty at the premises must wear a current identification badge, issued by the Security Industry Authority or any accreditation scheme recognised by the Licensing Authority, in a conspicuous position to the front of their upper body.
34. The premise licence requires that the DPS, or in his/her absence other responsible person to identify by name, those persons performing duty as door security personnel to an authorised officer of the Licensing Authority or the Police.
35. Security on site should be at the ratio of 1:75, i.e.: one security staff member to 75 customers.
36. Door supervisors will be permanently stationed at each entrance/exit [excluding fire exits] to the premises.
37. All door supervisors shall be capable of communicating instantly with one another by way of two-way radio.
38. Security Shift Registers and Security Staff Registers (see below) will be maintained and made available to the Licensing Authority or Police upon request.
39. The Security Shift Register will include the following details for all Security Staff on duty for each shift:
• Full name
• SIA Certificate number and or badge number, or registration number of any accreditation scheme recognised by the Licensing Authority (including expiry date of that registration or accreditation),
• The time they began their duty
• The time they completed their duty.
• Staff Signature
40. The Security Shift Register is to be kept at the front reception desk all times and shall open to inspection by authorised officers of the Licensing Authority or a constable upon request.
41. The Security Staff Register will include the following details for all Security Staff contracted to work at the Quay Nightclub:
• Name
• Date of birth
• Address
• Contact telephone numbers
• SIA Certificate number, or registration number of any accreditation scheme recognised by the Licensing Authority.
• Commencement date of performing duties at the premises.
42. This register is available for inspection by authorised officers of the Licensing Authority or a constable upon request.
43. The Premises shall maintain a subscription to the NiteNet communication system.
44. The Premises shall not engage in irresponsible or all-inclusive drinks promotions.
45. The Premises shall maintain a full range of non-alcoholic soft drinks, juices and “Mocktails” with a visible presence.
46. The ‘drinkaware.co.uk’ logo or similar message e.g. ‘please drink responsibly’ will be present on all promotional material.
47. The Premises shall maintain a Policy setting out procedures in the event of mass public disorder, which shall be included within training for all staff and security staff, which shall include the following provisions -
• All entertainment will cease, and house lights will be lit up.
• All drinks service will stop.
• The appropriate emergency services will be informed, as will the NiteNet radio system.
• The Head of Security will determine what route is best for an evacuation of the premises and Security Staff will implement.
• Staff will remain or relocate to behind bars or in staff only areas such as the staff room.
• Any vulnerable or injured patrons will be taken to the safe area and attended to by a Manager.
• The Head of Security will risk assess and evaluate how best to proceed with any external issues arising outside the premises, locking the building down if safe to do so, with assistance from the Security and Management team.
• No clean down of the premises will take place until the Police have authorised.
Public Safety
1. At no point will the capacity of the Premises exceed 800, with door staff using clickers or other suitable equipment to record customers entering and exiting the premises. In addition to customers, any live calculation of capacity figures is to include all staff members, contractors, performers or other visitors either on site, or due on site during any shift.
2. The capacity figure will always make allowance for advance bookings.
3. Any queue that may form outside the Premises will be monitored by door security staff to ensure there is no overcrowding. Any cordons or barriers that may be required will be installed at the approval and recommendation of Torbay Council.
4. All employees will be trained in what to do in the event of a fire and the majority of employees are fire safety trained.
5. All employees and SIA supervisors will be made aware of their responsibilities in the event of a fire evacuation. A management fire evacuation policy is in place.
6. Any outside contractor will read and sign a contractor’s safety rules policy.
7. The premises will maintain a detailed Fire Log Book and Maintenance Record as per the Regulatory Reform (Fire Safety) Order 2005, and is available on request by relevant authorities. All process and procedure relating to fire safety will be detailed in the Fire Log Book.
8. All fire exits are checked daily and must always remain clear, free and accessible.
9. All equipment is maintained and in a safe condition in accordance with the Electricity at Work Regulations 1989. Electrical safety procedures form a part of the overall health and safety management system.
10. Toughened/polycarbonate glass will be used and there will be risk assessment of the need for plastic containers for specific events.
11. There will be regular clearance of all bottles, glasses and mugs from the bar, toilet areas and other external areas of the building and its premises.
12. Staff (and security if present) also have a responsibility for the clearance of any glassware found either on the floor or in a hazardous position, both inside and outside the venue.
13. All staff will be reminded to look out for and remove any hazard that could constitute a risk to fellow staff or customers, which could include spillages, broken glassware, bottles or hazards on the floor.
14. Customers will be advised that they are not allowed to take any glassware from the premises to minimise the areas at risk of spillages and breaking incidents.
15. First Aid points are located at reception, cloakroom and the lower office.
16. No less than two qualified first aiders will be on the premises during trading hours. The General Manager/Designated Premises Supervisor will be a qualified first aider.
17. All staff will have basic health & safety training upon induction. All management and employees are also trained in health and safety to a level required by their job responsibilities.
18. No chairs or tables will be placed within one metre of the upstairs balcony, and security staff will supervise this area to ensure no customers are climbing or otherwise in breach of health and safety provisions.
19. Air conditioning and ventilation will be maintained and kept to a high enough standard so that internal temperature regulation shall not be reliant upon opening doors thereby causing the risk of noise pollution.
20. Annual certification regarding the safety of the suspended fibrous plaster ceiling will be completed, with documentation made available to the licensing authority upon request.
21. Slips and trips will be monitored throughout the building regularly and documented in the accident book.
22. All floor coverings are assessed for suitability and are slip resistant to minimise any potential slips and trips. The non-slip floor coverings will be monitored regularly for signs of wear and tear.
23. A telephone with direct communication to a local taxi firm shall be available in the reception area of the Quay club. This area will be supervised by staff at all times to control any user issues and control queuing fluidity.
24. The Premises will maintain a designated ‘pick up area’ a short distance from the entrance of the Quay Nightclub which will be supervised by a member of security to control any queuing or logistical issues that may occur minimising any potential crime and disorder or noise issues. The security personnel must be clearly identifiable wearing a lanyard and florescent clothing and be in constant communication with the security team at the Premises, via two-way radio. The system will assist with a “safe path home” to customers and security will remain in place until the last person using the service has been picked up. At this point there will be a risk assessment of any vulnerable people left in the vicinity. The “safe path home” service will be fully promoted throughout the Premises.
The Prevention of Public Nuisance
1. The Premises will operate a 'no re-entry' policy, to prevent people from gathering on the street, smoking or socialising. Any patrons leaving the premises after 2am will not be permitted re-entry. No new patrons will be permitted entry after 2am.
2. Clear notices will be displayed at all points where customers leave instructing them to respect the needs of local residents and leave the premises and the area quietly.
3. Music will not be played at a level that will cause unreasonable disturbance to the occupants of any properties in the vicinity. A sound limiter has been voluntarily installed and set at a level appropriate to ensure quality entertainment within the premises, without disturbing neighbours. The level set is as recommended by an acoustic assessment taking into account volume and nature of music to be played and noise leakage from the Premises. The sound limiter is inaccessible to the DJ and can only be altered or removed by a qualified sound technician.
4. All doors to the premises must be kept closed at all times, with the exception of the main entrance on Victoria Parade during trading hours. The reception lobby door must never be ‘propped open’, in order to minimise any sound escaping via the entrance door.
5. All speakers and sound amplification are located inside the Premises. No speakers or amplification may be taken to any exterior areas. Speakers and amplifiers are permanently positioned in a way designed to maximise customers enjoyment, while eliminating any external disturbance and cannot be moved or repositioned.
6. Internal bins will only be emptied outside between the hours of 08.00 and 21.00.
7. During trading hours, waste bins will be placed at the front door for patrons to use, and after the premises closes for the evening and patrons ushered away from the area safely, any street litter will be removed by staff, so that other business operators in the vicinity are not affected by litter outside when they open their premises in the morning.
8. No accumulation of combustible rubbish, dirt, surplus material or stored goods shall be permitted to remain in any part of the premises except in an appropriate place and of such quantities so as not to cause a nuisance, obstruction or other safety hazard.
9. During the last half hour of trading, the service points in each bar will be reduced and some reallocated to collect glasses or work in the cloakroom. This will assist customer departure and reduce the potential for people to carry glassware out of the premises. Staff will also encourage customers to finish their drinks and prepare to leave in plenty of time. The ability to purchase drinks via any in house app will be unavailable within the last hour of trading.
10. Notices will be placed in the foyer request exiting customers to leave quietly and to respect neighbours and their properties.
11. Customers will be directed by staff and signage towards the hallway leading to the main entrance/exit on Victoria Parade.
12. Staff (and door staff where appropriate) will be present both at the entrance to that hallway and at the end of the hallway where it opens into reception and onto Victoria Parade. At which point, staff (and door staff where appropriate) will encourage customers to disperse in an orderly and staggered pattern onto Victoria Parade and the waiting transport options available as quickly and quietly as possible.
13. The smoking area will be monitored at all times by security staff with a minimum of one SIA staff member being present at the smoking solution to ensure that customers do not behave in a noisy, rowdy or offensive manner.
14. Clear notices will be displayed at prominent positions in the smoking area requesting that customers respect the needs of local residents and behave in a quiet and orderly manner.
15. A ‘traffic light’ decibel measurement system is installed at the entrance/exit to the smoking area to measure sound levels outside. The noise level is closely monitored and should the volume in the smoking area reach certain levels, security staff will investigate and take measures, either through verbal warnings or removal of patrons from the smoking area.
16. The Premises will limit the use of the smoking area to no more than 20 people, with a "one in, one out" policy, adopted by a supervising security staff member, manning a closed door.
17. Outdoor lighting will be positioned so as to limit any intrusion into residential accommodation in the vicinity whilst maintaining an adequate level for Health and Safety. No additional lighting may be moved to the smoking solution without a risk assessment.
18. Vaping is permitted on the premises on the Second Floor only. This prevents ‘Vapers’ from having to leave the premises and ‘Vape’ outside, while protecting most customers on the dance floor and main bar areas from the vapour and odour of ‘Vapers’. Regular air changes combined with the height of the ballroom ceiling will be sufficient to allow any vaping by products to dissipate naturally.
The Protection of Children from Harm
1. There will be in place a written age verification policy in relation to the sale or supply of alcohol, which will specify a Challenge 25 proof of age requirement. This means that staff working at the Premises must ask individuals who appear to be under 25 years of age, attempting to purchase alcohol, to produce identification. The only acceptable identification documents will be:
- A photo driving licence
- A passport
- An identification card carrying the PASS hologram
Unless such identification is produced the sale of alcohol must be refused. This policy will include documented steps taken to prevent adults from purchasing alcohol for or on behalf of children under 18. Challenge 25 training will take place for staff and Challenge 25 promotional items, posters, flyers etc will be displayed around the premises.
2. The 'Refusal and Incident Book' will record details of anyone who has been refused entry or service as a result of an age challenge. Such information will be shared with other local operators.