General
1. Membership to the Nitenet Radio Communications Scheme must be maintained.
The Prevention of Crime and Disorder
1. A policy of no excessively discounted drinks must be followed.
2. The Door Policy of the premises must be followed at all times.
3. Fully trained SIA door stewards must be employed where necessary.
4. Entry must be refused to intoxicated persons.
5. Persons who are drunk must be refused service.
6. Excessive consumption of alcohol must not be encouraged.
7. Anti-social behaviour must be dealt with appropriately, ensuring a safe environment.
8. Non-alcoholic drinks shall be advertised and promoted.
9. The 'Dedicated Driver' approach shall be encouraged and promoted by staff and where appropriate staff shall be encouraged to telephone taxis at no charge to the customers.
10. Staff must be suitably trained to handle difficult situations in a calm manner.
11. Clear notices must be displayed warning of potential risks of drink spiking and reminding patrons to be vigilant. Drink spike testing kits shall be available for purchase at the bar.
12. CCTV capable of covering both inside and outside of the premises must be provided and maintained. Recordings must be kept for 31 days.
13. Persons under the age of 18 must not be in the premises after 19:00hrs.
14. Staff must be fully trained in the implications of serving alcohol to persons under the age of 18 and be encouraged to seek identification if unsure. Photo card driving licences, passports and birth certificates backed up with identification shall be suitable forms of identification. 'Prove it' cards shall not be accepted as a form of identification.
15. Glass and bottle collection must be carried out regularly.
16. The use or distribution of class A drugs must not be tolerated.
17. Prostitution and the sale of unlawful pornography are prohibited.
18. Smuggled alcohol and tobacco are prohibited and staff must be trained to be vigilant.
19. Organisation of racist activity or the promotion of racist attacks are prohibited.
20. Staff must be fully aware of their legal responsibilities.
21. Premises shall join and maintain membership of the Torquay Night Time Economy Forum where premises management shall attend at least two meetings per calendar year.
22. On every operational day when door supervision is required then those SIA door supervisors employed in front of house duties shall wear high visibility reflective clothing (jackets/t-shirts etc) for the entirety of their duty.
23. No entry or re-entry to the premises after 02:00hrs
Public Safety
1. A CCTV digital system must be provided and maintained. Prominent notices must be displayed to make the public aware of the system in place. Images must be kept on a secure hard drive for 31 days.
2. Adequate access must be provided for emergency vehicles.
3. Drinking water must be available from the bar at all times.
4. An appropriate system must be in place for dealing with spillages.
5. A member of staff must be allocated to regularly clear away used glasses.
6. Toilets must be regularly checked.
7. Facilities and equipment suitable for the number of patrons and the type of event undertaken must be provided to enable first aid treatment to be given promptly in the event of any injury to staff or patrons.
8. All exit doors must remain free from obstruction, including seating, at all times.
9. An air conditioning system must be installed and annually maintained.
The Prevention of Public Nuisance
1. The volume of amplified sound used in connection with the entertainment provided must at all times be under the control of the Licensee/ Management and the controlling mechanism must be operated from behind the bar and must not be accessible to the public. Noise emanating from the premises must not be at a level which may cause a nuisance to neighbours or any residential premises within the vicinity of the premises.
2. A limiter which cannot be over ridden must be installed in the sound system and maintained at all times.
3. The Licensee must ensure the quiet departure of staff after business has ceased trading to avoid disturbance to nearby residents.
4. Door staff must be positioned at the premises exits to ensure minimum noise from the departure of patrons.
5. Staff shall be encouraged to telephone taxis for customers free of charge.
6. Bottle bins must be emptied inside the premises with doors and windows closed so as to prevent ant noise to the public.
7. The premises shall remain open for one hour after the sale of alcohol has ceased to encourage gradual dispersion. During this time music must be toned down significantly to facilitate a gradual wind down.
8. The handling of beer kegs and other similar items must not take place in the late evening, at night or during the early morning, when noise generated could cause a nuisance to others.
9. All rubbish produced by the premises must be stored securely in a designated area or in a bin with a tight fitting lid.
The Protection of Children from Harm
1. Children below the age of 18 must only be admitted whilst food is being served and where accompanied by a responsible adult.
2. Children are prohibited from the bar after 19:00hrs.
3. If in doubt about the age of a person identification must be sought. Suitable forms of identification are; Driving Licence with photo card, passport, proof of age scheme card with hologram or photograph, citizen card, HM forces card or any official card bearing a photograph. If no identification can be provided entry and service must be refused.
4. Personal Licence holders and the Designated Premises Supervisor must not have any convictions for under age sales.
5. Staff must be appropriately trained to continue and promote commitment to the Policy of no under age admissions or sales.
6. The cigarette machine must be covered by CCTV so it can be clearly seen by staff on the bar monitor.